Patient Recruitment Assistant

United States, Homeworking
May 30, 2024
Jun 29, 2024
Full Time
Contract Type
Experience Level
Experienced (non-manager)
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Title: Patient Recruitment Assistant

Location: Remote (USA)

Summary: The Patient Recruitment assistant is integral to support the growth and success of Accellacare as an organization. The Patient Recruitment Assistant will encourage patients to participate in clinical research studies. They will conduct phone screens, review patient’s basic medical information to determine eligibility, discuss research opportunities, maintain the patient database, and report recruitment outcomes.

*This is a Temporary role that will last around 3 to 6 months.*

  • Screen potential study participants accordingly to protocol inclusion and exclusion criteria by asking study specific questions
  • Review, enter and edit patient information into clinical trial management software
  • Book patients into site schedulers ensuring that entries are accurate and up to date
  • Read and understand the purpose and inclusion/exclusion criteria for each protocol
  • Respond to all leads within a 24 hour time period
  • Identify appropriate study opportunities for interested volunteers based on knowledge of clinical trials and neighboring locations
  • Problem solve and create contingency plans to optimize enrollment
  • Effectively communicate importance of research participation to volunteers
  • Provide an exceptional patient experience by building positive rapport and consistent follow-up
  • Strive to meet personal and team targets
  • Work in strict confidentiality in all forms including electronically, written form and verbal
  • Accountable for delivering high quality, accurate work, ensuring all administration is filed accordingly
  • Self-motivated, organize own workload to ensure effective delivery of delegated tasks and projects
  • Business curiosity that encompasses ICON values

To be successful, you will have:
  • Excellent communication - written and verbal skills
  • Experience in marketing or sales position will be considered an asset
  • Ability to creatively think for out of the box ideas on marketing and research promotion
  • Excellent interpersonal skills and telephone manner
  • Pro-active, flexible and able to multi-task
  • Good organizational skills with attention to detail
  • Able to work under pressure and tight deadlines
  • Self-motivated
  • IT literate
  • A basic understanding of medical terminology would be helpful but not essential
  • Bachelors' degree or equivalent experience
Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.