Customer Account Executive

BAP Pharma
Slough, Berkshire (GB)
Negotiable
25 Nov 2020
25 Dec 2020
Full Time
Permanent
Experienced (non-manager)

This is an exciting new role and a great time to join our growing company.  If you have experience in account management, ideally in the pharmaceutical industry then please read on.

The role will handle a range of customer accounts (both UK and International) building sustainable relationships of trust through effective Customer Relationship development and management to handle customer enquiries effectively and efficiently.  Always looking at ways to make improvements to systems and processes to improve the customer experience.  You will have excellent communication skills and a partnership approach.

Responsibilities

  • Working in partnership with customers to provide exceptional customer service in line with BAP Pharma ethos of ‘Promise delivered’
  • Respond to inbound calls and emails consistently meeting and maintaining department KPI’s ensuring that response times for customers do not fall outside of SLA and achieve the CSF’s
  • Make proactive calls to customers to support account development needs when required
  • Ability to de-escalate calls in an effective manner
  • Accurately capture all data collected during order processing
  • Ensure effective long-term working relationships with all internal customers and support functions within the business
  • Process customer orders accurately for each enquiry through to completion to ensure the company ethos of ‘promised delivered’ is followed throughout the process
  • Adherence to set regulatory and legislative standards and the BAP Pharma internal processes.
  • Quotations in line with process for respective regions and in line with client requirements
  • Confident in using Orderwise order processing system and Customer Service processes

Experience and qualifications

  • MUST be able to work in the UK, we are not able to sponsor working visas
  • A level or equivalent required, degree level highly desirable but not essential
  • Previous experience in providing Excellent Customer Services
  • Fluent English language
  • Knowledge of foreign languages highly desirable but not essential
  • Customer account management skills in business to business environment with the ability to develop relationships with customers

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