Roche

IT Deployment Engineer

Company
Roche
Location
Burgess Hill
Salary
Competitive
Posted
20 Sep 2019
Closes
12 Oct 2019
Ref
201909-126838
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)
Are you looking for a contract role in which the work you do really matters?

Does working for a progressive, world leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you?

If you've replied yes to these questions, we welcome you to apply for an exciting new opportunity as a Deployment Engineer at Roche Diagnostics UK & Ireland, based in Burgess Hill.

Working within a dedicated project team, you will be assisting with the migration and deployment of a new Windows 10 image across the business.

This contract will ideally start with immediate effect and run until 20th December 2019.

Job scope

You will be working on a new project to configure and deploy the standard Roche Windows 10 desktop to all devices within the project scope, audit existing software and devices and provide support for Google G Suite applications.

Your key activities for this role will include:

  • Planning and scheduling migration activities based on end user and operational requirements
  • Reviewing existing configurations and identifying compatibility issues
  • Performing data migration and deploying pre-package applications.
  • Deploying and patching the standard Roche corporate image to end user devices
  • Performing remote and desk side support for user applications and hardware
  • Assisting with workflows spanning the Global Helpdesk function and local support teams

    Key Responsibilities

  • Ensure that all migration prerequisites have been successfully completed to a high standard
  • Provide customer centric support for all local Roche applications, end-users and their devices
  • Effectively communicate with all areas of the business, proactively finding solutions and delivering added value
  • Deploy, validate and perform quality testing of client hardware builds and applications

    Who you are
  • Educated to GCE A-Level or equivalent, you will have previous experience with large scale Windows deployments and post migration support.
  • You will be confident in providing support and guidance to all end users, able to demonstrate your IT knowledge, project management, incident resolution, request and change management skills.
  • Able to work in a professional manner and maintain a consistent image through open communication, collaboration and a strong desire to over achieve.
  • Show an aptitude for a range of technologies, from software installations to cloud services, able to support users with varying levels of experience and capability.
  • Able to demonstrate integrity, courage and passion in your work, inspiring others to do now what the customer needs next.

     

    Qualifications & Experience

    Essential :
  • Excellent knowledge of Windows 10 (deployment and troubleshooting)
  • Previous experience rolling out desktop applications and hardware within a corporate environment
  • Previous experience supporting Google G Suite applications such as Gmail, Google Sheets, and Google Hangouts
  • Good knowledge of Microsoft Office applications
  • Excellent general knowledge of cloud based technologies, applications and services
  • Experience of troubleshooting laptop builds and repair, Active Directory and mobile handsets (including Apple iPhone and iPads)
  • Excellent verbal and written communication
  • Ability to work effectively using own initiative or contribute as part of a larger team
  • Highly motivated and proactive approach to solving problems
  • Experience of working in an end user/customer facing environment


  • Desirable :
  • Exposure to ITIL framework
  • Suitable IT related qualification
  • Experience with Office 365
  • Project management experience

    The working hours for this role are 37.5 hours a week, Monday - Friday, covering hours between 07.00 - 18.00.  

Roche is an equal opportunity employer.
Information Technology, Information Technology > IT Infrastructure and End-User Services

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