United BioSource Corporation.

Patient Care Advocate II

Overland Park, US
19 Sep 2019
09 Oct 2019
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Brief Description:

Work closely along with the drug interaction pharmacist team. Completing corrections for the drug interaction team processing refill too soon orders for drug interaction, C30 edits and quality review orders -initiation of phone outreach to prescribers and transfer of call to the drug interaction pharmacist. Document issues and resolution in a common database. Help to identify repetitive problems or questions in order to pursue process or procedural changes. May assist supervisor with work distribution and work plan development. Escalate issues as necessary.

Specific job duties:

• Handle inbound clients calls and written correspondence and questions via the web while maintaining service levels. Make independent judgments in order to respond to complex or critical customer issues. May take overflow calls from members, physicians and providers

• Work with other operational departments to research and resolve mail order and claims issues and respond to members, clients and account managers within performance agreement guidelines

• Maintain accurate and complete documentation of all inquiries. Identify, document and report all repetitive questions and/or problems and recommend potential solutions

• Assist with work distribution, expedition, and the development of work plans for reps

• Other special projects as assigned

• Provide on-the -job training for new or existing reps. Work collaboratively with other CSA's/CSR's to ensure that best-practices are shared

Supervisory Responsibility:


Desired Skills and Qualifications:

• High school diploma or equivalent; and 2-3 years relevant work experience

• 1-2 years of relevant experience

• General PC knowledge including Microsoft Office and Internet; Excellent verbal presentation and communication skills

• Ability to handle challenging customers in a professional manner; Ability to adapt in a dynamic work environment learns quickly, solve problems and make decisions; Willingness to work a flexible schedule for peak call times


United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting


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