United BioSource Corporation.

Patient Services Coordinator II

Location
Morgantown, US
Salary
Competitive
Posted
11 Sep 2019
Closes
11 Oct 2019
Ref
1525
Discipline
Clinical Research
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)
Brief Description:

Provide consistent customer service support to all stakeholders for the assigned program(s)

Requirements:
  • High School Graduate; some college preferred
  • Customer service experience, preferred
  • 2-3 years of relevant experience
  • Proficient in multitasking and ability to prioritize tasks
  • Proficiency with personal computers including Microsoft Office
  • Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
  • Ability to work a flexible schedule. The program is open Monday - Friday from 8:00am - 8:00pm.


Specific Job Duties:
  • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable.
  • Provide consistent customer service support to all stakeholders for the assigned program/s. • Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
  • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.
  • Apply corrections and/or updates in the secured program application/s and appropriate documents that have been identified through data verification or follow-up calls.
  • Escalate potential concerns or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
  • Ensure all assigned project tasks are completed.
  • Provide new and/or updated training materials as needed.
  • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.
  • When applicable, may be responsible for processing honorarium.
  • Review documents for program standards and take appropriate action.
  • Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
  • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

#LI-TS1

ABOUT UBC

United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting

www.ubc.com

Similar jobs

Similar jobs