Patient Services Assistant

Cardiff, United Kingdom
£16-18k + Benefits
02 Sep 2019
26 Sep 2019
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Job Summary

Are you interested in the dynamic Clinical Research Industry?

We are currently looking to recruit a Patient Services Assistant, on a 6 month contract, for our Clinical Research site in Cardiff.

There is an ever evolving portfolio of studies across numerous therapeutic areas and, with a focus on teamwork and collaboration, the site team pride themselves on ensuring a positive patient experience at all times.

As a Patient Services Assistant you will provide administrative support to the clinical team and play an integral role in the front and back office duties for the site.

Role Responsibility

Key roles and responsibilities of the Patient Services Assistant are as follows -
  • Assisting peers with daily duties and administration requirements on projects
  • Promoting Synexus through effective communication with patients
  • Using reporting tools to assist with accuracy of data
  • Setting up of project files and ensuring sufficiency and accuracy of appropriate documentation
  • Ensuring that the diary management system is accurate and up to date at all times
  • Organising patient taxis, confirmation of patient appointments and stock control
  • Ensuring a safe and clean reception environment for all visitors
  • Photocopying, faxing, postal activities and providing patient refreshments
  • Following up with GPs and other services to gather patient information

Ideal Candidate

To be considered for this opportunity you will require the following skills and experience:
  • A passion for working in a fast moving, dynamic environment
  • Excellent customer service and teamwork skills
  • Previous experience of working as an administrator in an office environment
  • Appropriate MS Office skills (Word, Excel & Outlook)
  • Good oral and written communication skills

Interested? Great, please apply ASAP as we may close the advert earlier than the expiry date

Synexus is an Affirmative Action and Equal Opportunity Employer.

Package Description

Additional Benefits: 25 days annual leave plus bank holidays, 5% matched contribution pension scheme, 3x Life Cover, access to our High Street discounts portal, Employee Assistance Programme, Employee Health Cash Plan programme, Cycle to work scheme, enhanced sickness and family friendly policies, excellent training and development opportunities.

About Synexus

Our success is based on a simple, but crucial, principle. We place the patient at the heart of everything we do. Synexus is a world class Site Network Organisation with global expertise spanning patient recruitment, trial planning, management and patient retention.

We recruit and retain more engaged patients, at fewer sites, and in less time than traditional centres, enhancing the quality and efficiency of our customers' drug development programmes.