Advanced Software Support Engineer - Bioinformatics

Company
Agilent
Location
Belgium - Vlaams B - Leuven
Salary
Market value, competitive + benefits
Posted
22 Aug 2019
Closes
21 Sep 2019
Ref
3006331
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

We are looking for a Software Support Engineer to join the Genomics Software Solutions division to support and maintain our next generation of cloud-based clinical bioinformatics solutions. The use of genetic data in routine clinical practice and clinical research is rapidly transforming healthcare - be part of the revolution! You will be part of a fast growing and exciting division of Agilent Genomics whose culture is entrepreneurial, professional, and rooted in teamwork and innovation.

 

You are self-motivated and able to solve complex technological challenges in a collaborative and international environment. You thrive in a fast-paced environment. You have experience with complex enterprise or SaaS software, ideally in a regulated environment, have a passion for quality, and possess strong communications skills.

 

Responsibilities:

  • Provides installation, training, and on-site customization and professional services delivery support as needed

  • Handles technical queries from customers regarding use and functionality of products (first-and second-line support)

  • Actively seek to improve genomics software quality by identifying and fixing potential issues.

  • Supports Account managers in attending to customer satisfaction

  • Participates as an active member of the team to provide feedback on product direction and market/customer technical requirements

  • Supports customers in evaluating the products to bring product evaluations to a successful conclusion

  • Operates in a consultative fashion to match customer needs to solutions offered by the company

Qualifications:

  • Bachelor's Degree (or higher) in bioinformatics, molecular biology or related fields from an accredited university.

  • Relevant years of industry experience in Life Sciences Industry including NGS.

  • Trained in or past experience with bioinformatics, scripting languages like Python or similar, Linux / Unix -- strong affinity for software

  • Trained in or past experience with supporting cloud-based / SaaS software -- familiarity AWS and deployment environment in cloud services

  • Familiarity with databases such as MySQL or PostgreSQL and web services is a plus.

  • Familiarity with array-CGH, Sanger and next-generation sequencing (NGS) within various clinical domains (rare diseases, pathology, reproductive genetics etc.) a plus.

  • Excellent communication skills and ability to frequently interact with customers

  • An enthusiastic can-do mentality, and you are a dedicated team-worker and a clear communicator.

  • Entrepreneurial attitude and creativity are important

 

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

 

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 email job_posting@agilent.com. EOE AA M/F/Vet/Disability/Sexual Orientation/Gender Identity.

 

For more information about equal employment opportunity protections, please see all of our notices for EEO below.