Description:
Customer Service Representative

Location: Germany, Wiesbaden

Schedule: Part Time - Office based

TalentSource Life Sciences, the division of CROMSOURCE dedicated to flexible staffing solutions, is currently recruiting for a Customer Service Representative to join our client-based team at one of the leading global pharmaceutical companies.

Our sponsor create breakthrough products in diagnostics, medical devices, nutrition and branded generic pharmaceuticals. Today, 103,000 of staff are working to make a lasting impact on health in the more than 160 countries they serve.

They invent, develop and deliver a diverse range of essential healthcare solutions that support disease prevention, diagnosis and treatment. Working with them, you'll experience a myriad of cultures, geographies, businesses and technologies. You'll tackle a wide array of problems including some of the world's greatest healthcare challenges.

The employees enjoy a wide-open multi-cultural communication as well possibilities to move across different divisions. Also a well-established work-life balance through regulated working time and good Training and development opportunities.

Role & Responsibilities

• Accepting customer telephone calls in the Customer Support Centre
• Label and send assay CD's
• Writing and evaluating works
• Data maintenance

Qualifications & Experience

• Commercial education
• Safe handling of Microsoft Office
• Customer focus
• Good English knowledge
• Advantageous call centre experience

The Benefits of Working for TalentSource in Germany

• Dedicated Line Manager
• Monthly meetings with line manager
• Full performance and development process with end of year reviews
• Team events and end of year party
• Career opportunities within both our CRO departments and our TalentSource Life Sciences Unit, locally and internationally
• Employee satisfaction survey - your feedback is important for continuous improvement

If you have the experience needed for this position, please apply directly to

https://www.talentsourcelifesciences.com/job-information/?job-id=HQ00001926

If you would like to discuss the role before applying through the website, please contact ivan.uvalic@cromsource.com for more information.

Why TalentSource Life Sciences/CROMSOURCE

TalentSource is the division of CROMSOURCE dedicated to flexible staffing solutions. Through us, you will have the opportunity to be integrated into a sponsor-led team, whilst having the continuous support from your Line Manager, who will work closely with you to mentor and support your professional development and growth. For our client-facing positions, you must be confident, be able to drive the role and work autonomously.

CROMSOURCE is an independent, international Contract Research Organisation (CRO) operating in over 40 Countries and 16 offices with approximately 500 professional team members, making it one of the largest independent CROs in Europe. Our international headquarters located in Verona, Italy and Waltham, USA and with local offices in Belgium, The Netherlands, Germany, Poland, Russia, Spain, Switzerland and the United Kingdom.

Our key approach is to equally value our clients and our own people. Our employees are the most valuable company asset and because we want to retain our staff, we ensure they work in a friendly environment and develop their skills and talents. Human Resources is the fulcrum around which all activities are built and close management and training is the core instrument to develop and maintain highly-qualified personnel through our dedicated training team, focused on employee development. We also understand the importance of a good work-life balance and we offer flexible solutions for a high number of positions.

The success of these core values are evidenced by our below industry average turnover rates.

By joining our teams, you can be part of making a difference in the lives of people and experience a fulfilling and rewarding career. Together, we help our clients succeed in their work developing medicines and medical devices for patients around the world.

CROMSOURCE is an equal opportunity employer. All qualified applicants will receive consideration for employment in relation to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status or any other legally protected status. CROMSOURCE is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

How can we help you on your next career move? Learn more on LinkedIn, Pharmiweb, Facebook, Twitter, and Glassdoor.

Keywords: Customer Service Associate, Customer Support, Commercial, Part Time

Skills: Customer Service Location: Germany