United BioSource Corporation.

Patient Services Coordinator I

Morgantown, US
20 Jul 2019
19 Aug 2019
Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Brief Description:

Provide consistent customer service support to all stakeholders for the assigned program


• High School Graduate; some college preferred

• Customer service experience, preferred

• 0-1 years of relevant experience

• Proficient in multitasking

• Proficiency with personal computers including Microsoft Office

• Ability to work on a single/multiple program(s) with defined responsibilities and structured tasks

• Ability to work a flexible schedule that could include 24/7 on call coverage shifts

Supervisory Responsibilities:


Specific Job Duties:

Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific UBC program, as applicable.

Provide consistent customer service support to all stakeholders for the assigned program.

Working knowledge of program guidelines, medication, or disease being referenced in call scripts.

Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.

Apply corrections and/or updates in the secured program application/s and appropriate documents, which have been identified through data verification or follow- up calls.

Escalate potential concerns or issues that require management's immediate attention and provide a summary with appropriate detail to his/her direct supervisor.

Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.

When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.

When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.

When applicable, may be responsible for processing honorarium.

Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.

Identify, report, and document safety events, product complaints, and/or medical information requests according to the program guidelines.

Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.


United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting


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