Multi-Channel Lead

London-West, United Kingdom
20 Jul 2019
07 Aug 2019
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Multi-Channel Lead, Novartis, UK

**The closing date for this role will be Monday 5th August**

1 billion - the number of online searches on health that are carried out every day. The equivalent to 70,000 every minute.

Novartis in the UK is seeking to transform how we use digital channels to engage with our healthcare stakeholders and the Multi-Channel Lead has a key role in making this happen.

We announced we will have a new HQ in London; a new state-of-the-art office at The Westworks, in White City. Four business divisions (pharmaceuticals, oncology, Global Drug Development and Novartis Business Services) will be able to come together in one purpose-designed environment. The site will be ready for us by the end of Q4 2019.

Your responsibilities:

Your responsibilities include, but are not limited to:

• Lead the development and deployment through Cross Functional Teams of integrated Multi-Channel strategies and tactics that deliver an excellent customer experience, competitive advantage and contribute to the delivery of the UK pharma organisation's business objectives.
• Represent Novartis Pharma UK in discussions with global and regional teams on multi-channel projects and strategies
• Influence global multi-channel projects to meet local Country needs
• Lead embedding of agreed new multi-channel projects in the UK organisation
• Play a leading role in the brand strategic planning and operation plan development to ensure optimal utilisation of all channels
• Ensure agencies working on multi-channel projects perform to a high quality, deliver on time, within budget and are fully compliant with ABPI Code and other digital regulations
• Lead coordination of multi-channel projects with other functions e.g. medical, compliance, IT, legal, procurement, Product Lifecycle Services, Communications
• Accountable for agreed pharma multi-channel projects being delivered on time, quality and cost
• Ensure consistent and accurate analytics reporting for Launch Pad use and customer interactions in digital channels
• Lead multi-channel capability building in the UK pharma
• Ensure that multi-channel best practice from inside and outside Novartis is brought into and communicated in the business
• Management and development of multi-channel Managers
• Be an active member and make a strong business contribution to the wider Commercial Execution team

Minimum requirements

What you'll bring to the role:

• Bachelors or Masters degree in business, marketing or I.T. or
• Bachelors or Masters Degree in a science subject with a strong interest in multi-channel marketing
• C.I.M or I.D.M qualification English
• 10 years' experience in marketing, business, IT or multi-channel in a pharma or healthcare organisation or agency
• Can demonstrate strong customer focus
• Has delivered business results across a matrix, decentralised organisation
• Can demonstrate achieving results through others
• Can demonstrate strong strategic thinking
• Has ability to apply "marketing in a multi-channel world" thinking to a pharma company
• Knows how the Code of Practice applies to the use of digital channels and other relevant regulation
• Has experience of delivering accurate multi-channel data to marketing and senior leadership with recommendations to drive performance
• Can demonstrate success in leading projects using agile methodology and "test and learn" approach

You'll receive:

Competitive salary, Annual bonus, Strong Work/Life Balance, flexible working, Top UK Employer, Pension scheme, Share scheme, Paid holidays, Comprehensive Medical Insurance, Subsidised Canteen, Employee Recognition Scheme, Sports & Social Club, Learning and development opportunities.

Why consider Novartis?

750 million. That's how many lives our products touch. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

We are Novartis. Join us and help reimagine medicine.

For the sixth consecutive year, Novartis been certified a 'Top Employer' in the UK (2014-2019)!

We focus on creating an inclusive organisation and welcome people who have different knowledge, perspectives, experience and working styles from across the global population.
#LI-NOV = Novartis

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