Remote Support Engineer- Chromatography/Spectroscopy

Expiring today

Cheadle, Greater Manchester
Market value, competitive + benefits
19 Jul 2019
18 Aug 2019
Full Time
Contract Type
Experience Level

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at

You will join a successful team of Technical support engineers that's delivering day-to-day remote support services for Agilent's Life Science and Chemical Analysis customers.

About the job:

Your primary role will be to provide technical support to external customers utilising remote diagnostic capabilities.

Focusing on Gas Chromatography/Mass Spectrometry or Molecular Spectroscopy products your goal will be to reduce customer downtime and identify repair strategies.

You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.


  • You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio

  • You will be part a team of 14 remote technical engineers based in the head office in Cheadle

  • You will be responsible for remote trouble shooting on hardware, software and applications

  • You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.


  • Bachelor or Master graduate in Chemistry or Life Science based discipline

  • Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment

  • Excellent communication and customer service skills

  • Excellent remote troubleshooting skills

  • A clearly demonstrated structured approach to work

  • The ability to organise and prioritise your workload effectively

  • A strong valuation of processes and the ability to follow them accordingly with strong attention to detail

  • The ability to set customer expectations and balance customer requirements with Agilent's business needs

  • Independent when working and excellent communication skills

Agilent is an equal opportunity employer.

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