Remote Support Engineer- Chromatography/Spectroscopy

Expiring today

Company
Agilent
Location
Cheadle, Greater Manchester
Salary
Market value, competitive + benefits
Posted
19 Jul 2019
Closes
18 Aug 2019
Ref
3006049
Hours
Full Time
Contract Type
Permanent
Experience Level
Graduate

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

You will join a successful team of Technical support engineers that's delivering day-to-day remote support services for Agilent's Life Science and Chemical Analysis customers.

About the job:

Your primary role will be to provide technical support to external customers utilising remote diagnostic capabilities.

Focusing on Gas Chromatography/Mass Spectrometry or Molecular Spectroscopy products your goal will be to reduce customer downtime and identify repair strategies.

You will also be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.

Responsibilities:

  • You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio

  • You will be part a team of 14 remote technical engineers based in the head office in Cheadle

  • You will be responsible for remote trouble shooting on hardware, software and applications

  • You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Qualifications:

  • Bachelor or Master graduate in Chemistry or Life Science based discipline

  • Experience in chromatography techniques and mass spectrometry along with practical experience, preferably in a laboratory environment

  • Excellent communication and customer service skills

  • Excellent remote troubleshooting skills

  • A clearly demonstrated structured approach to work

  • The ability to organise and prioritise your workload effectively

  • A strong valuation of processes and the ability to follow them accordingly with strong attention to detail

  • The ability to set customer expectations and balance customer requirements with Agilent's business needs

  • Independent when working and excellent communication skills

Agilent is an equal opportunity employer.

Apply for Remote Support Engineer- Chromatography/Spectroscopy

Already uploaded your CV? Sign in to apply instantly

Apply

Upload from your computer

Or import from cloud storage

Your CV must be a .doc, .pdf, .docx, .rtf, and no bigger than 1MB


4000 characters left

Marketing Communication

We'd love to send you information about Jobs and Services from PharmiWeb.jobs by email.

All emails will contain a link in the footer to enable you to unsubscribe at any time.


When you apply for a job we will send your application to the named recruiter, who may contact you. By applying for a job listed on PharmiWeb.jobs you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please email us.