Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

You will join a successful team of Technical support engineers that's delivering day-to-day remote support services for Agilent's Life Science and Chemical Analysis customers.

About the job:

The job involves to remotely provide post-sales technology support and technical services to external customers and/or internal field personnel utilizing remote diagnostic capabilities. This includes fixing software, server and Standalone PC configurations, using different software tools to connect directly to the customer's PC. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house, in order to determine if the issue is specific to the customer's system or is caused by a software bug and etc.

Someone who can take reactive actions that result in a timely and cost effective problem resolution for customer and proactive preventive actions. May support 3rd party products and occasionally visit customer site. Leverages post sales interactions with customers to probe and qualify further revenue opportunities. May book transactional sales opportunities and provides highly qualified leads to sales.

Responsibilities:

• You will be providing a high level of reactive and proactive technical services in support of Agilent's software solutions

• You will be part a team of online technical support engineers based in the head office in Les Ulis

• You will be responsible for remote trouble shooting on software products and applications.

• You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.

Requirements

• Bachelor or Master graduate in Computer Science with interest in Life Sciences, or Life Science graduate with excellent IT/software skills

• Excellent communication and customer service skills

• Enjoys working in a team and solving problems

• A clearly demonstrated structured approach to work with the ability to organise and prioritise your workload effectively

• Experience of removing/installing software and working with databases is desirable

• Experience with Chemstation, Ezchrom, Openlab, MassHunter or other instrument control software is an advantage