Master Data Specialist

Burgess Hill
31 May 2019
24 Jun 2019
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Are you looking for ​ a Support role ​ in which the ​ daily data quality work​ you do really matters? Does a rewarding career with a progressive, world leading company in biotech and medical diagnostics, with Fortune 500 ranking, excite you?

If you've replied yes to these questions, we welcome you to apply for an exciting new opportunity as Master Data Specialist (Install Base Coordinator) at Roche Diagnostics UK & Ireland, based in ​Burgess Hill, UK​.

Roche Diagnostics UK & Ireland is in an exciting phase of growth, where the business is channeling its energy, focus, functions and processes towards enhancing customer and patient experience in the countries it operates in. As the medical diagnostics market-leader in UK & Ireland, the organisation recognises its responsibility to the healthcare system and will continue to remain agile in developing new ways of working, with a growth mind set.

Job scope

Reporting to the service performance manager within the Technical Service department, you will contribute to deliver top quality customer experience Services to our customers throughout the UK and Ireland.You enable digital transformation to deliver the best customer experience to now what patients need next .

You will own the data quality and integrity of our master data through a customer centered process that delivers a sustainable digital transformation in our customer experience by working with stakeholders across Roche Diagnostics UK and Ireland organisation

Key Responsibilities


  • Work with teams in Technical Services, Logistics, Sales, Account Management and other functional areas to define policies, standards and governance around the maintenance of the company install base

  • Translation of leading data driven strategies into business results.

Data Management & Quality

  • Ensuring the data quality and data integrity of the Roche Diagnostics UK install base and

customer account datasets

Process Management & Improvement

  • Driving adoption of best practice processes, ensuring that data management of the install base and customer accounts meets the needs of the RDUK organisation

Key Activities

Data Management & Data Quality

  • Defining and maintaining company standards around data management of the install base and customer account records

  • Ensures accurate data quality and data integrity in the company install base and account records
  • Ensure that the system for data quality management is operating correctly.

  • Performing back office tasks to ensure and maintain data quality and data integrity of the Roche Diagnostics UK install base and customer account datasets
  • Define and implement the required reporting and tools required to manage the data integrity of key company master data
  • Assess data quality as part of activities needed for new Digital Service Solutions; Dialog Case Management, RISA Viewer, Caregiver & Remote Diagnostics Platform

Process Management & Process Improvement

  • Define and embed best practice processes across the organisation for management and update of install base and customer account records

  • Continual improvement of key company processes around install base and account records

  • Work with process management community in designing and implementing data driven business solutions


  • Able to communicate across organisation and ensure that required processes are followed and that exceptions are handled in a timely manner

  • Communication with RDUK Senior Leadership and Management to ensure that required processes and standards are followed

Perform role and associated service activities professionally and in line with company expectations, taking ownership at all times on the service offering that Roche provides to its customer(s), and align outcomes with appropriate and relevant customer measures

Who you are

Qualifications & Experience

Essential :

•​ Dataadministration position experience

•​ Processmind-set oriented

•​ Previousreporting position

•​ Previousexperience in driving process change

Desirable :​

•​ Salesforceand SAP experience

Knowledge, Skills & Personal Attributes

Essential :

•​ Proactive/ innovative

•​ Autonomous

•​ Selfdriven

•​ Communication

•​ Abilityinspire teams to deliver to plan & process

Desirable ​:

•​ SAPknowledge

•​ Salesforceknowledge

Investing in you

Roche is a company that not only invests in its business - over £6.5 billion in R&D worldwide, including £460 million in the UK alone last year - but equally importantly in its people.

What this means for you is, not only a competitive salary and excellent benefits package, but also a genuine interest in your development and progression.

All of which has gained Roche 2018 Top Employer status in the UK and Europe.

Application deadline: 2 weeks from posting date

Every role at Roche plays a part in making a difference to patients' lives. If you want to be part of a passionate team, make your mark & improve lives, apply now.

Roche is an equal opportunity employer.
Information Technology, Information Technology > IT Business Process Analysis

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