Expert Medical Information Manager

Dublin, Ireland
17 May 2019
16 Jun 2019
R & D
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Title: Expert Medical Information Manager, Medical Communications, Novartis, Dublin, Ireland

927 million. The number of lives we touched in 2018. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives

We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks. And where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.

We are Novartis. Join us and help us reimagine medicine.

Job Summary:
Medical communications provides consultancy services to the pharmaceutical industry to help raise awareness of medicines via education and promotion. The Novartis Medcomms service is an in-house (NBS) service that advises the business on how best to educate and inform their customers (doctors/medical professionals/Key Opinion Leaders) about the benefits and risks of therapies, supported by clinical and economic data.

Working in partnership MI Group or Team Lead and MI Global Service Lead, this role is responsible for leading the delivery of Medical Information (MI) activities, as well as for acting as the business partner for clients for all MI deliverables.

Key Responsibilities :

• Responsible for management of both planned and reactive services in a timely, efficient and high quality manner
• Lead delivery of MI services, including congress activities
• Provide TA expertise and conduct quality reviews of MI deliverables
• Report to clients on both planned and reactive MI services
• Support the management of any potential escalations from external HCPs
• Ensure adherence to regulatory and pharmacovigilance requirements
• Ensure compliance with internal and external MI standards and codes of practice, including GxP guidelines Partnering with clients
• Provide input into the clients' planning of MI activities, based on a strong understanding of strategic and medical imperatives of assigned brand(s)
• Identify opportunities for growth for PLS and take the lead on business development activities
• Ensure that MI services for their defined disease area groupings (clients) are delivered in compliance with agreed processes and manage changes in scope for planned services effectively
• Manage quality and other client issues proactively and effectively
• Monitor and report on established KPIs and take proactive action to continuously strive for improvements
• Ensure exemplary communication with all internal and external and stakeholders through regular updates with focus on accomplishments, KPIs, best practice sharing, staffing changes, etc.
• Identify and resolve operational issues, clearly articulate potential recommendations/solutions to Function Head and Global Service Lead; manages number of escalations
• Proactive planning; anticipate change and act in accordance; drive meticulous implementation of team goals and metrics Leading reactive MI services
• Act as a point of contact with client teams for reactive requests Financial management
• Responsible for accurate scoping to ensure appropriate pricing and budgeting for MI activities using PLS pricing tools (working with MI Team/Group Lead)

About the Novartis Global Service Centre in Dublin:

The Novartis Global Service Center (NGSC), Dublin, was set up in 2013 and is located in a state-of-the-art facility on the Merrion Road in Ballsbridge. The center, one of five around the world, delivers a broad variety of services to the Novartis divisions and organizations worldwide. Services offered by the Dublin team include scientific and commercial services, IT, HR Operations and Procurement. There are currently several hundred associates employed at the site with 32 nationalities speaking 28 languages.

The operation is continuing to grow rapidly and has a number of exciting vacancies for experienced high-caliber candidates who are interested in working as part of an international team delivering services globally. Novartis offers a rewarding career and a comprehensive benefits package.

Novartis is a world-leading healthcare company that provides innovative solutions to address the evolving needs of patients and societies. Headquartered in Switzerland, Novartis offers a diversified portfolio to best meet these needs: innovative medicines, eye care and cost-saving generic pharmaceuticals. Novartis is the only global company with leading positions in these areas. Novartis Group companies employ approximately 120,000 full-time-equivalent associates and its products are available in more than 180 countries around the world.

Benefits of Working for Novartis:

Competitive salary; Annual bonus
Pension scheme; Share scheme
Health insurance; 25 days annual leave
Flexible working arrangements
Subsidized dining facilities
Employee recognition scheme

'I came for the job, I stay for the culture'

#LI-NOV = Novartis

Minimum requirements

Minimum: healthcare professional degree or degree in a healthcare-related field. Fluent English (oral and written

Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare)
Preferred: a second major European language

• Minimum 5 years' experience in a Medical Information/Communications role specifically in the Pharmaceutical Industry (or a related Medical Affairs role with significant MI responsibility in the Pharmaceutical Industry)
• Experience with delivering MI services at Global and local level
• Product and disease area knowledge in Novartis therapeutic areas
• Strong knowledge of good practices in medical information writing, and experience with mentoring others
• Strong client focus
• Strong cross-functional skills and proven experience in collaboration with other departments/groups

Novartis are an equal opportunities employer and welcome applications from all suitably qualified persons