Client Services Manager- Medical Communications

Dublin, Ireland
17 May 2019
16 Jun 2019
Full Time
Contract Type
Experience Level
Experienced (non-manager)
Title: Client Services Manager- Medical Communications, Novartis, Dublin, Ireland

Your responsibilities:
The role provides project support to the Client Services Lead (CSL) and Sr. Client Services Manager (Sr. CSM) for an assigned brand/therapy area across the delivery lifecycle with agreed specific project responsibilities. Your responsibilities include, but are not limited to:

• Point of contact (POC) for the assigned client groups
• Develops and maintains good client relationships within assigned brand
• Manages client expectations to foster effectiveness/productivity
• Attends client meetings/ teleconferences, provides meeting reports and conducts follow up activities
• Support the CSL and Sr. CSM with the development of a scope of work Project Management
• Responsible for project management support including budget tracking to the Sr CSM, so as to ensure the end-to-end effective project delivery of the designated deliverables
• Provides support across the delivery lifecycle with agreed specific project
• Tracks and manages project to ensure activities are in line with scope; promptly advises Sr. CSM to revise scopes as needed

You'll receive:
• Competitive salary; Annual bonus
• Pension scheme; Share scheme
• Health insurance; 25 days annual leave
• Flexible working arrangements
• Subsidized dining facilities
• Employee recognition scheme

Why consider Novartis?
750 million. That's how many lives our products touch. And while we're proud of that fact, in this world of digital and technological transformation, we must also ask ourselves this: how can we continue to improve and extend even more people's lives?
We believe the answers are found when curious, courageous and collaborative people like you are brought together in an inspiring environment. Where you're given opportunities to explore the power of digital and data. Where you're empowered to risk failure by taking smart risks, and where you're surrounded by people who share your determination to tackle the world's toughest medical challenges.
About the Novartis Global Service Centre in Dublin:

The Novartis Global Service Center (NGSC), Dublin, was set up in 2013 and is located in a state-of-the-art facility on the Merrion Road in Ballsbridge. The center, one of five around the world, delivers a broad variety of services to the Novartis divisions and organizations worldwide. Services offered by the Dublin team include scientific and commercial services, IT, HR Operations and Procurement. There are currently several hundred associates employed at the site with 32 nationalities speaking 28 languages.

We are Novartis. Join us and help us reimagine medicine
'I came for the job, I stay for the culture'

#LI-NOV = Novartis

Minimum requirements

What you'll bring to the role:
• University degree level / Graduate degree, preferably in science.
• Fluent English (oral and written)
• 2 years of experience in project management
• Excellent attention to detail
• Proven ability to work towards deadlines
• Strong stakeholder management skills

Desirable requirements:
• Additional relevant postgraduate degree
• Medical Communications and/or Pharma experience
• Event management or experience in coordination of events would be beneficial but not essential