Senior Manager, ICT Operations
Permanent position
Competitive salary with car allowance, bonus and excellent benefits
Hatfield, Herts

Excellent opportunity to work with a global pharmaceutical company. The EMEA ICT Operations Senior Manager is responsible for leading the functions delivering the infrastructure and operational environments that support application deployment to internal and external customers, including the network infrastructure; server and device management; computer operations; IT infrastructure library (ITIL) management, Network/System/Application Security Safeguards; and help desk services.

Experience required:
* Computer Science Degree or equivalent
* ITIL Practitioner
* Prince2 Practitioner or similar (preferred)
* Significant ICT Operations Management Experience
* Budgetary Management
* Management (People & Project) and ICT Operations Management experience
* Vendors/Supplier Management
* Manufacturing environment
* Previous experience in pharmaceutical/healthcare industry an advantage

Main duties/responsibilities:
* Work with the Director, to develop and administer the annual ICT Operations Budget to ensure on-time and accurate reporting to both EMEA and Japan.
* Lead the regional ICT Helpdesk, Technical Support, Network and Security Teams.
* Develop and Maintain ICT operational services to agreed quality and service delivery standards (ICT SLAs) through performance monitoring and reporting with a focus on continuous improvement.
* Vendor Management for all third party ICT Operations providers ensuring delivery is in line with business needs and contracted service/quality levels for all locations under the EMEA ICT remit. Such as telco providers and equipment providers, warranty providers, etc.
* Ensure the ICT Infrastructure environment is maintained in a qualified state in accordance with ITIL and relevant ISO standards/procedures
* Work with the business to ensure all new software is in compliance with ICT Policies and is tracked within the ICT Service management tool
* Ownership of all ICT Operational policies and procedures, such as: mobile phone allocation, Internet Use, ICT equipment usage, etc.
* Maintain a service management environment based on the ITIL framework.
* Lead the design of improved cost effective infrastructure technical solutions that provide added value to the business and/or improve the overall service to our customers.
* Deliver a planned programme of infrastructure projects on time and on budget that meet the required business objectives.
* Work with the Director to maintain an effective ICT Operations strategy for the region.
* Represent the region on global technical teams to ensure that regional infrastructure services integrate effectively with global systems.

Facilities available on site:
On-site parking Dry Cleaning facilities
Subsidised Restaurant On site showers and locker facilities
Subsidised Coffee Shop

For a confidential discussion please call Allison Skeggs 01707 247 259

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many different Pharmaceutical and Biotechnology clients throughout the globe and the United Kingdom.

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