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Senior Business Solutions Manager, Service Now

Employer
Parexel
Location
Nottingham, United Kingdom
Salary
Competitive
Start date
8 Mar 2019
Closing date
7 Apr 2019

View more

Discipline
Information Technology
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details

PAREXEL Informatics is one of the industry's leading solution providers and we help customers accelerate the drug development process through innovation. Our product portfolio is built on leading-edge technology and is combined with extensive medical and clinical expertise. As the technology business unit of PAREXEL International Corporation, we're able to leverage our massive investment in technology with our parent company's wealth of hands-on clinical expertise.

This role is based in our new modern state of the art office in Nottingham city centre which has excellent transport links and has a great working environment and the feel of an innovative technology company.

Be part of a global organisation that saves lives by revolutionizing medicine, bringing drugs to market as quickly and as safely as possible.


The Business Solutions Owner. Service Now will have the following responsibilities:

Essential Function:
  • Owner of the design and strategy of the Service Now ecosystem.
  • Responsible for applying innovative technical solutions to business processes, consulting with the TRS Management Team, Business Analysts and/or Project Managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.
  • Collaborate with technology partners and suppliers to help build and optimize a holistic vision of the Service Now tooling strategy, processes, information, and assets.
  • Provide influence, leadership and expert level support to stakeholders throughout the organization.
  • Evangelize knowledge sharing, cooperation, transparency and communication across the organization.


Qualifications

  • Required:
  • Hold Service Now certification in System Administration
  • Implementation Specialist in ITSM
  • Act as a Subject Matter Expert (SME) lead for a specific ServiceNow technical specialty, taking the lead on building methodologies and sharing knowledge across the business.
  • Requires only broad direction. Exercises wide latitude in determining objectives and approaches to critical assignments.
  • Owns any technical disputes preventing successful service delivery and proactive management of relevant company resources and communications towards successful resolution.
  • 10+ years Information Technology experience designing and implementing enterprise level applications
  • Expertise in translating both functional and non-functional requirements into scalable and highly available system topology architectures
  • Hands-on experience of application development in JEE, .net or similar technologies.
  • 5+ years of experience participating in the creation and leadership of architectural governance programs
  • Proficiency in architectural principles and technology
  • Superior communication, collaboration and diplomacy skills

Desired:
  • Experience in data integration techniques and strategies
  • Experience in integration with vendor hosted SAAS solutions
  • Experience with IAAS platforms and other cloud models
  • Experience in post-production application support
  • Proficiency in Service Oriented Architecture principles
  • Hands-on experience with Service Now
  • Microsoft Azure experience

Education:
  • BS/MS or college degree in a relevant technical area (Electrical Engineering, Information Systems, Computer
  • Sciences, Computer Engineering, System Manufacturing) or equivalent experience
  • 5+ years ServiceNow development experience and 3+ years Solution Architect Role
  • ITIL Foundation Qualified

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading-edge benefits that you would expect with a company of this type.

Apply today to begin your journey!

Company

Parexel International Corporation is a leading global biopharmaceutical services organization, providing a broad range of knowledge-based contract research, consulting, and medical communications services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, Parexel has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Parexel Informatics, Inc., a subsidiary of Parexel, provides advanced technology solutions, including medical imaging, to facilitate the clinical development process.

 

Mission: Parexel’s mission is to combine the strength of our expertise, experience and innovation to advance the worldwide success of the bio/pharmaceutical and medical device industries in preventing and curing disease.

 

Company info
Website
Telephone
+44 1895 238000
Location
The Quays
101-105 Oxford Road
Uxbridge
Middx
UB8 1LZ
GB

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