System Engineer - Service Now

Company
PAREXEL
Location
Nottingham, England,United Kingdom
Salary
Competitive
Posted
05 Nov 2018
Closes
08 Feb 2019
Ref
43599BR
PAREXEL Informatics is one of the industry’s leading solution providers and we help customers accelerate the drug development process through innovation. Our product portfolio is built on leading-edge technology and is combined with extensive medical and clinical expertise. As the technology business unit of PAREXEL International Corporation, we're able to leverage our massive investment in technology with our parent company's wealth of hands-on clinical expertise.

This role is based in our new modern state of the art office in Nottingham city centre which has excellent transport links and has a great working environment and the feel of an innovative technology company.

If you are passionate about technology and being in an environment that puts service and quality first, then this is the role for you. With a project migrating to ServiceNow, partnering with Microsoft to offer Azure services and looking for proactive people with real suggestions on improvements, PAREXEL offers a fast-paced environment that is both challenging and rewarding.

Essential Function
  • Responsible for the configuration and administration of the Service Now platform for Technology Run Services (TRS).
  • Complete work for planned scheduled Maintenance events and Support for one or more systems (Reviewer Workstations, Application Servers, Networks, or other Lab Specific Systems).
  • Works as a member of the project team to complete technical configuration and administration on products and services used for platform monitoring and application performance management. Able to work individually on project related tasks that includes intelligence gathering and technical work.
  • Work with project managers and other technicians to plan and execute the rollout on new versions of software and or upgrades and calculate resource scaling for the infrastructure used for tool implementations for new and existing monitoring platforms.
  • Serve as technical lead for integration projects to automate feeds and data mapping between two business systems used for service management and event management.

Key Accountabilities
  • Participate in team activities on objectives to meet timelines for delivery on key action items for related project work.
  • Must have ability to self-organize your work schedule and prioritize completion of tasks based on project work for timely delivery. Be capable to provide meaning progress updates on tasks during a project status team meeting.
  • Be accountable and independently responsible for maintaining progress for assigned tasks and responsibilities with little supervision. Be able to answer questions and provide feedback when requested by the management team.
  • Work closely with key stakeholders and the vendor on the configuration and deployment of the Service Now solution.
  • Work within team strategy for ongoing administration for the Service Now platform and ensure the documentation is updated.
  • Work with project team to contribute as technical lead on project for Service Now implementation effort.
  • Contribute as a stakeholder for ongoing enhancements and for the administration of the ticketing system
QualificationsTechnical Skills
  • Possesses 3-5 years hands-on technical experience with technical administration and configuration and general application support.
  • Performance tuning administration and support for ticketing systems (Remedy, Salesforce, Symantec, Cherwell, SpiceWorks for example)
  • Application support experience and technical problem solving skills, able to troubleshoot and determine root cause for technical issues
  • Experience using monitoring tools, familiar with troubleshooting application or infrastructure related alerts
  • Strong knowledge of network infrastructure and the related configuration items.

Professional Skills
  • Has excellent people skills and can work with other technical engineers directly. Able to collaborate to work with external technical groups including 3rd party vendor to coordinate work in a professional environment.
  • Effective verbal and written communication skills needed with technical and non-technical audiences including other engineers, management and or with 3rd party vendors are essential.
  • Ability to execute change management for actions on the rollout for new or updated tooling planned for monitoring and operationalize its use.
  • Education
  • Candidate possesses a bachelor’s degree in IT, Computer Science or has related field or equivalent work experience.
  • ITIL V3 certification or 5+ years’ experience.
Language Skills
  • Fluent English

Minimum Work Experience
  • Knowledge of ticketing systems (Remedy, Salesforce, Symantec, Cherwell, SpiceWorks for example)
  • At least 3 - 5 years hands on technical experience
  • ServiceNow configuration and administration beneficial

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading-edge benefits that you would expect with a company of this type.

Apply today to begin your journey!
Technical Skills
  • Possesses 3-5 years hands-on technical experience with technical administration and configuration and general application support.
  • Performance tuning administration and support for ticketing systems (Remedy, Salesforce, Symantec, Cherwell, SpiceWorks for example)
  • Application support experience and technical problem solving skills, able to troubleshoot and determine root cause for technical issues
  • Experience using monitoring tools, familiar with troubleshooting application or infrastructure related alerts
  • Strong knowledge of network infrastructure and the related configuration items.

Professional Skills
  • Has excellent people skills and can work with other technical engineers directly. Able to collaborate to work with external technical groups including 3rd party vendor to coordinate work in a professional environment.
  • Effective verbal and written communication skills needed with technical and non-technical audiences including other engineers, management and or with 3rd party vendors are essential.
  • Ability to execute change management for actions on the rollout for new or updated tooling planned for monitoring and operationalize its use.
  • Education
  • Candidate possesses a bachelor’s degree in IT, Computer Science or has related field or equivalent work experience.
  • ITIL V3 certification or 5+ years’ experience.
Language Skills
  • Fluent English

Minimum Work Experience
  • Knowledge of ticketing systems (Remedy, Salesforce, Symantec, Cherwell, SpiceWorks for example)
  • At least 3 - 5 years hands on technical experience
  • ServiceNow configuration and administration beneficial

In return we will be able to offer you a structured career pathway and development within the role including awareness and understanding of the industry. Your hard work will be rewarded with a competitive salary and benefits package including 25 days holiday per year, pension scheme, life assurance, long term disability insurance, a health cash plan and other leading-edge benefits that you would expect with a company of this type.

Apply today to begin your journey!

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