Customer Support Representative – Slovakia
- Contract Type
I am currently partnered very well respected eclinical provider based out of the US. My client are currently in the search for a Customer Support Rep based in Bratislava.
My client pride themselves in providing a quicker, easier and faster solution to the clinical trial process.
In this role you will be responsible to achieve a high customer satisfaction in order for the customers to keep coming back to use their services.
Responsibilities include but are not limited to:
Receiving, responding to, tracking and directing customer success calls and e-mails
Managing support case details
Prioritise incoming cases in a high-volume, fast-paced environment
Acting as support for the sales team including marketing.
Various tasks for QA support
Willing to travel
Skills/Areas of Experience:
Bachelor's degree or equivalent combination of education and experience
Experience with being on the phone and e-mail support
Excellent communications skills
Experience giving presentations, training, or related activity
Experience with Salesforce, SaaS technology, software support
A high level of German and English are a must
Company travel to the US HQ office (in San Francisco, CA)
Fantastic team and company culture
If you are interested or would like to find out more about this opportunity do not hesitate to get in contact with me.
My contacts details are as follows: