Customer Support Representative – Slovakia

Salary
Competitive
Posted
19 Mar 2018
Closes
19 Apr 2018
Ref
SADN-CSR-BRA
Contract Type
Permanent

I am currently partnered very well respected eclinical provider based out of the US. My client are currently in the search for a Customer Support Rep based in Bratislava.

 

My client pride themselves in providing a quicker, easier and faster solution to the clinical trial process.

 

In this role you will be responsible to achieve a high customer satisfaction in order for the customers to keep coming back to use their services.

Responsibilities include but are not limited to:

Receiving, responding to, tracking and directing customer success calls and e-mails

Managing support case details

Prioritise incoming cases in a high-volume, fast-paced environment

Acting as support for the sales team including marketing.

Various tasks for QA support

Willing to travel

 

Skills/Areas of Experience:

Bachelor's degree or equivalent combination of education and experience

Experience with being on the phone and e-mail support

Excellent communications skills

Experience giving presentations, training, or related activity

Experience with Salesforce, SaaS technology, software support

A high level of German and English are a must

 

Benfeits:

Company travel to the US HQ office (in San Francisco, CA)

Flexibility

Fantastic team and company culture

 

If you are interested or would like to find out more about this opportunity do not hesitate to get in contact with me.

My contacts details are as follows:

Shay Daniel

sdaniel@barringtonjames.com

https://www.linkedin.com/in/shay-daniel-91b04b149

+441293 776644