Benefit Operations Specialist (Hybrid)

Proclinical is seeking a dedicated Benefit Operations Specialist. This role is a fantastic opportunity for someone who is passionate about providing high-quality HR advice and guidance related to benefits administration. The successful candidate will be part of a team that is making a significant impact in the lives of patients with life-threatening diseases.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Serve as the first point of contact for employees, managers, and HR Business Partners, providing high-quality HR advice and guidance related to benefits administration.
• Manage day-to-day benefit administration by informing providers of changes in employees' life cycle and maintaining online benefit platforms across multiple countries in Europe.
• Provide subject matter expertise in benefit-related processes, policies, and tools.
• Utilize HRSM technology to triage, track, and manage incoming inquiries and cases.
• Create and maintain high-quality SOPs.
• Identify process improvements by identifying issues, process delays, and quality problems and recommending solutions.
• Contribute to the ongoing development of the HR Shared Services FAQ library.
• Ensure compliance with appropriate data protection legislation at all times.
• Liaise with internal departments and third-party service providers as necessary.
• Contribute to wider projects and initiatives within the HR shared Services team.

Key Skills and Requirements:

• Interest and understanding of general HR policies and procedures.
• Strong customer service orientation while maintaining a high level of integrity and confidentiality.
• Solid verbal, written, interpersonal, and telephone communication skills.
• Ability to identify critical situations and take action to escalate where necessary.
• Teamwork skills.
• Ability to multitask yet remain detail-oriented with sound time management skills.
• Strong Microsoft PowerPoint, Excel, Word, and Outlook skills.
• Ability to perform role under minimal supervision.
• Experience with Workday, Service Now, and Darwin is desirable.

If you are having difficulty in applying or if you have any questions, please contact Joshua Bye at j.bye@proclinical.com

Apply Now:

If you are interested in learning more or applying to this exciting opportunity, please complete the form below and attach a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist, please request a call back at the top of this page.

Proclinical is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Proclinical is acting as an Employment Agency in relation to this vacancy.