Senior IT Desktop Engineer
- Employer
- Parexel
- Location
- United Kingdom;Homeworking
- Salary
- Competitive
- Start date
- 19 Jul 2024
- Closing date
- 18 Aug 2024
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- Discipline
- Information Technology
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
Job Details
Key Accountabilities:
- Design, implement, and continuously improve the organization's desktop infrastructure, including hardware, operating systems, software applications, and end-user devices. Ensure the infrastructure is efficient, secure, and aligned with business needs.
- Serve as a subject matter expert in desktop engineering, staying up to date with emerging technologies and industry trends. Provide technical leadership and guidance to the IT team, recommending best practices, solutions, and innovative approaches to enhance the desktop environment.
- Act as the highest escalation point for complex technical issues related to desktops and end-user devices. Provide advanced troubleshooting, root cause analysis, and issue resolution to ensure a high level of end-user satisfaction and minimal downtime.
- Develop and implement desktop security measures and policies, ensuring compliance with company security standards and industry regulations. Monitor security vulnerabilities, conduct risk assessments, and perform regular security audits to maintain a secure desktop environment.
- Establish and maintain relationships with hardware and software vendors. Manage deployment, and lifecycle management of desktop-related assets, ensuring optimal utilization of resources and adherence to budgetary constraints.
- Identify and implement improvements to desktop engineering processes, tools, and technologies to enhance efficiency, productivity, and user experience. Stay informed about industry trends and evaluate new solutions to drive innovation in the desktop environment.
- Maintain accurate documentation of desktop infrastructure, configurations, policies, and procedures. Create and update technical documentation, user guides, and knowledge base articles to facilitate efficient problem-solving and knowledge sharing among team members and end-users.
Knowledge and Experience
- Proven experience in desktop engineering, systems administration, or a similar role.
- Strong technical knowledge of desktop operating systems (e.g., Windows, macOS), hardware, software applications, and end-user devices.
- Experience with desktop management tools (e.g., SCCM, JAMF, Microsoft Intune) and endpoint security solutions.
- Excellent problem-solving and troubleshooting skills, with the ability to diagnose and resolve complex technical issues.
- Strong communication and interpersonal skills, with the ability to effectively collaborate and communicate technical information to both technical and non-technical stakeholders.
- Leadership abilities with experience in managing teams, setting priorities, and delivering results.
- Knowledge of ITIL principles and IT service management processes is a plus.
- Several years of experience in desktop engineering, end-user computing, or a similar role, working with enterprise-scale desktop infrastructure and managing many desktop devices.
- Proven track record of providing advanced technical support and issue resolution to end-users, including troubleshooting hardware and software problems, performing root cause analysis, and delivering exceptional customer service.
- Experience in designing and implementing desktop infrastructure projects, such as desktop hardware refreshes, operating system upgrades, software deployments, or endpoint security enhancements.
- Previous leadership experience or demonstrated abilities in providing technical leadership, coordinating with cross-functional teams, managing vendor relationships, and effectively communicating technical concepts to both technical and non-technical stakeholders.
Education:
- College/University degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) or equivalent experience.
#LI-REMOTE
Company
When you join us, you’re joining a team that sees everything they do as an opportunity to transform the world for patients everywhere. When our employees bring their many perspectives together to tackle a new challenge, there’s no limit to what they can accomplish. Through it all, at the center of all we do, is a patient whose life could change – forever. And together, we’ll do it With Heart™.
How to describe Parexel’s culture in one word:
Working With Heart™ - Christina's perspective:
Careers Blog | Our Culture | Diversity, Equity & Inclusion | Benefits | Our Hiring Process
Parexel is among the world’s largest clinical research organizations (CROs), providing the full range of Phase I to IV clinical development services to help lifesaving treatments reach patients faster. Leveraging the breadth of our clinical, regulatory, and therapeutic expertise, our team of more than 21,000 global professionals works in partnership with biopharmaceutical leaders, emerging innovators, and sites to design and deliver clinical trials with patients in mind, increasing access and participation to make clinical research a care option for anyone, anywhere.
- Website
- http://www.parexel.com/
- Telephone
- +44 1895 238000
- Location
-
The Quays
101-105 Oxford Road
Uxbridge
Middx
UB8 1LZ
GB
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