Title: Business Information Associate I

Location: Remote (UK-Based)

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Job Summary:

As an RFI Writer I, you are a key member of the Global Commercial Operations/Sales Support team; developing, writing, and finalizing responses to client and prospect RFIs and similar documents (eg, pre-selling documents). You coordinate the interaction between Business Development (BD) and key business leaders within ICON, collecting the most pertinent and strategic content for RFIs. You also develop and manage content within our RFI Content Library.

Job Description:

Directs the development of RFIs and similar documents (eg, pre-selling documents) primarily for ICON Corporate services and core service lines within ICON Pharma Solutions and ICON Biotech Solutions, while receiving training to lead RFIs in other service areas. Works under direct supervision of other team members during the first 3-6 months and as they receive training in new service lines, as appropriate. Contributes to the development of strategic partnership RFIs/RFPs with guidance from senior team members and/or the Business Information (BI) management team.

• Leads and coordinates the RFI process, which encompasses organizing and running effective and efficient meetings with account executives, VPs, operational owners, and other key managers and ICON SMEs.

• Writes, compiles, and edits contributions to RFI content, ensuring accuracy and “one voice”.

• Seeks and coordinates input from various SMEs to obtain responses for RFI questions, ultimately acting as a project manager for the deliverable.

• Interacts with BD staff to form optimal responses to RFI questions, based on BD’s knowledge of the client/prospect.

• Coordinates RFI content library updates during RFI closeout in a timely manner.

Coordinates RFI Content Library updates and acts as the “owner” for documents (eg, internal RFI fact sheets and pre-sells) in up to 5 corporate areas and/or service lines. Acts as an expert within the BI team, while proactively and independently building knowledge of the respective area, providing strategic input to discussions and meetings with respective teams. Proactively builds and maintains effective relationships with respective teams/SMEs.

Provides recommendations to enhance our team’s processes.

Performs other tasks as requested by the BI team.

What do you need?

• Undergraduate degree from an accredited institution or international equivalent- preferred
  
• 1-3 years of professional writing experience preferred, including:
  
• Experience using computerized information systems and standard application software (ie, Windows, MS Office)
  
• Experience with Visio and SharePoint preferred
  
• Must read, write, and speak fluent English
  
• To qualify, applicants must be legally authorized to work in the UK, Ireland or Bulgaria and should not require, now or in the future, sponsorship for employment visa status
  

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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