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Sr Investigator Management Solutions (IMS) Specialist - Home based EMEA

Syneos Health
Serbia; Homeworking
Start date
6 Jun 2024
Closing date
14 Jun 2024

Job Details


Senior Investigator Management Solutions (IMS) Specialist - Home based EMEA

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know: WORK HERE MATTERS EVERYWHERE

Why Syneos Health
  • We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
  • We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
  • We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Equal Opportunities Plan . Its objective is to achieve the principle of equality of opportunity in Syneos Health’s employment practices ensuring that our workforce is truly representative of each gender and that every employee is respected and is able to work under equal conditions.

Job responsibilities;

• Processes investigator payments by:
o Maintaining the investigator payment portion of the IMPACT System;
o Inputting investigators budgets;
o Reviewing data with project manager for quality and completeness;
o Processing and creating approved grant payment requests via the IMPACT system and forwarding or interfacing these to A/P; and
o Distributing investigator payments to respective sites.
• Facilitates site payments with internal groups such as clinical operations, project management, accounts payable, accounts receivable, and site contracts teams. Coordinates with regional colleagues to ensure holistic global view of project payment/funding status.
• Collaborates with accounts receivable and project management to ensure advance funding is received from sponsors on a timely basis for global project needs and deposits are available before site payments are processed.
• Creates, maintains, and reconciles MS Excel Project Grant Tracker as necessary.
• Reviews and interrogates Clinical Trial Agreements (CTAs) and CTA amendments to ensure payments are made according to the documented payment terms and schedule. Discrepancies should be escalated to their line manager or the appropriate project team member as needed.
• Explains roles/responsibilities and coaches project teams through grants payment process and system navigation, as needed.
• Provides forecasting and analysis support to project teams as needed.
• Reviews, assesses, finds resolution, and takes appropriate action when dealing with site payment disputes and issues.
• Researches, compiles, and creates necessary information as required in support of grant invoicing.
• Identifies and works with clinical team to follow up on invoice discrepancies, past due invoices and to request refunds from sites.
• Ensures proper account and project coding are applied to third party invoices as it relates to investigator payments.
• Creates project reports as requested from sponsors, operations, accounting and/or upper management to support Sunshine Act reporting, monthly close process and ad hoc financial analysis.
• Assists with customer audits of grant payments and deposits.
• Trains and mentors less experienced staff members on departmental Standard Operating Procedures (SOPs), processes, tools, and templates, and ensures quality of teamwork products.
• Assists with coordinating Investigator Payment processes and Accounts Payable processes, and compiling weekly check run data. Review and authorize payments in banking module, as needed.
• Assists with documenting work instructions, policies, or procedures for Investigator Payment Specialists essential job functions. Maintains and updates training material for site contract team.
• Acts as subject matter expert for system support, and resolves issues between the technical support team and Project Managers.
• Actively participates in higher-level discussions about overall company goals, departmental objectives, and specific project aims.
• Minimal travel may be required (up to 25%).


What we’re looking for;

• BA/BS degree in Business, Accounting, Finance
• Moderate experience in data management in a clinical research organization or related field.
• Strong proficiency in using Excel for spreadsheet analysis. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), email, and voicemail.
• Oracle experience preferred.
• Foreign language proficiency preferred.
• Ability to organize and prioritize work to meet deadlines in a dynamic environment. Above average attention to detail.
• Effective presentation, documentation, and interpersonal skills with a team-oriented approach

Get to know Syneos Health;

We are the only full-service biopharmaceutical solutions company in the world. That means we bring together the best clinical and commercial minds to create a better, smarter, faster way to get medicines into the hands of patients who need it most. Learn more about Syneos Health.

Additional Information;

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities.

Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.

Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms.

Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Syneos Health is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Syneos Health is willing to provide reasonable accommodations required for a medical condition or disability.



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