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Country Homecare Manager

London, United Kingdom
Start date
24 May 2024
Closing date
23 Jun 2024

View more

Operations, Operations Management
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Job Details

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body’s largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we’re in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Country Homecare Manager

Location: London, UK (hybrid)

Job Description

Galderma will be entering the Dermatology biologics market where the importance of delivering medicines through homecare is a critical component of a successful launch.

The goal of the Homecare Manager is to ensure the successful development and deployment of the Programme so that patients can seamlessly receive the Galderma Speciality medicines through homecare whilst delivering an exceptional experience for patients and key stakeholders across the NHS.

The role’s major focus, 75% will be on Homecare development and deployment and 25% will be focussed on patient support elements.

Key Responsibilities
  • Internally partner cross-functionally with Commercial, Medical Affairs, compliance, PV, QA, legal, finance, as needed to ensure the Homecare proposition strongly aligns with brand strategy and the needs of the NHS whilst delivering and operationalising this in a compliant manner with the right processes and structures in place.
  • Partner with numerous external stakeholders including homecare providers, nurses, dermatologists, patient advocacy groups and payors to create an exceptional programme that delivers value and outcomes.
  • Responsible for the governance and management of all Galderma`s homecare programmes, including:
  • Vendor selection, contractual co-ordination, and day- to -day management
  • Tracking performance of homecare programmes against agreed KPIs and holding key homecare providers to account to these KPIs.
  • Collaborating with office and field medical to deliver the nurse training curriculum and track nurse competency within each homecare /PSP programme.
  • Ensure all essential documentation for homecare and patients support is implemented, collected, tracked, and retained.
  • Act as subject matter expert for Local homecare in the event of audit or regulatory inspections and oversee and support the implementation of any Corrective and Preventative Actions (CAPAs)
  • Collaborate with Global PSP Leads to align on Global PSP strategy to develop and implement local PSPs that will address patient needs in line with Galderma’s patient centricity focus.
  • Work closely with marketing and sales team to effectively integrate and implement homecare offering into Brand value proposition.
  • Participate in the design and implementation of patient programs, based on patient, caregiver, HCP and payor insight at country level, in alignment with Patient Experience and team insights, Medical Affairs, commercial leads and all other relevant stakeholders.
  • Ensure patients receive a complaint, ethical, meaningful, and valuable program that is tracked with appropriate quality checks (focusing on compliance to Galderma SOPs, local regulation, data privacy, and PV reporting).

Skills & Qualifications
  • Extensive experience in biotech/Pharma, preferably within Dermatology
  • Understanding and experience of homecare / biologics.
  • Strong cross functional collaborator.
  • Solution oriented mindset and approach.
  • Excellence in internal and external relationships.
  • Detail oriented with a clear focus of driving performance and positive outcomes.
  • Able to prioritise most important activities in the face of multiple requests.
  • Strong understanding of how brand strategies are operationalised through homecare offerings.

What we offer in return
  • You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
  • You will receive a competitive compensation package with bonus structure and extended benefit package.
  • You will be able to work in a hybrid work culture.
  • You will participate in feedback loops, during which a personalized career path will be established.
  • You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager.
  • The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.


With a unique legacy in dermatology as well as decades of cutting-edge innovation, we deliver a science-based portfolio of premium flagship brands and services that spans the full spectrum of dermatology. As the pure-play dermatology category leader, we are advancing dermatology for every skin story.

Company info
Ryder Court
12 Ryder Street

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