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Senior Account Executive Fulfilment

Innovative Trials
Letchworth Garden City, Hertfordshire
Competitive Salary and benefits inc bonus, healthcare, pension etc.
Start date
22 May 2024
Closing date
21 Jun 2024

View more

Clinical Research, Patient Recruitment
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Job Details

Job Purpose

The Senior Account Executive role at Innovative Trials covers three disciplines within the team: clinical services, fulfilment, and translations. Regardless of the discipline, the account executive role is a customer oriented professional with a strong results-driven approach. The overarching goal of the account executive role is to manage and curate relationships and opportunities with existing clients and build them into long-term profitable ones.

Key Responsibilities

Under the direction of the Director, Agency Operations and Client Engagement and the relevant discipline manager, the account executive role will manage the relationships between the clients, vendors, and Innovative Trials to ensure the smooth running of the assigned accounts/projects.
The account executive will support Patient Recruitment & Retention programmes for defined projects, including support development of study materials from study start up to translations set up and file maintenance and tracker completion
Training and supporting new staff

Where required, the account executives will support across the other disciplines during leave or busy periods

Detailed responsibilities

Client and vendor management:

  • Under the guidance of the relevant Account Manager, the account executive will be responsible for preparing the client and/or vendor meeting agendas, as well as taking, filing and distributing as appropriate the minutes
  • Identifying and escalating performance issues with clients and/or vendors

Project Management:

  • Be responsible for preparing reports in the defined time frame
  • Ensure timely and accurate tracker completion
  • Ensuring full file maintenance and tracker completion
  • Profitability Management
  • Identifying opportunities to improve efficiencies within the unit and across the company
  • Problem solving
  • Input into creation of copy, artwork, websites, digital campaigns, retention item selection


Client and Vendor Management

  • Production/filing of print vendor agendas and minutes
  • Manage the printing and shipping process as per print/ship requests received
  • Input into retention item selection and management
  • Input into closeout process/reporting toward the archiving of studies at closure
  • Liaise with third party print vendors and Importer of Records to ensure timely print/fulfilment to site and ensure compliance with local customs requirements.

Project Management

  • Lead the print and ship process including but not limited to:
  • Fulfilling print and ship requests
  • Review of print proofs/ Hi Res files to ensure accuracy prior to triggering full print run.
  • Supporting the preparation of proformas where required
  • Following up on the receipt of shipments

A fully comprehensive job description is available on request 


Innovative Trials specialises in delivering effective global patient recruitment strategies for your clinical trials by adopting a patient and site-centric approach.
We work with some of the biggest global pharmaceutical companies, clinical research organisations (CROs) and biotech companies to deliver effective patient recruitment and retention strategies for clinical trials.

We pride ourselves on forging close, collaborative and long-lasting relationships with our clients. Together, we become one team to ensure patient recruitment and retention success for your studies.
Innovative Trials was founded in 2010 by Kate Shaw and Dave Watkins after identifying a growing need for clinical trial patient recruitment support.

Headquartered in the UK, Kate and Dave have grown Innovative Trials into a leading global expert in patient recruitment and retention with clinical trial recruitment specialists living and working in more than 70 countries.

Company info
Innovative House
Avenue One
Letchworth Garden City

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