Associate Manager, IT Operations

Uxbridge, United Kingdom
Start date
20 Nov 2023
Closing date
20 Dec 2023

View more

Information Technology
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Job Details

Associate IT Manager will be responsible for all support queries across the Data & Technology departments, working to deliver best value services for the benefit of our clients, employees and investors through the application of computer and communication technology.

Key Accountabilities:
  • Providing support and assistance to the overall Data & Technology service functions, including end user computing, basic computer system training, inventory management, installations, repairs and maintenance of desktop PCs, notebooks, and printers
  • Supervise and provide work direction to IT support staff, ensuring that the delivery of first class customer experience within the end user computing environment is achieved.
  • Working with senior management to provide forecasting and expenditures related to local budgets
  • Ensuring that the management and provisioning of systems is available to our end users, within the agreed IT catalogue of systems
  • Provide support and leadership to IT related projects, ensuring deliverables are managed in line with deployment.
  • Perform 1-2-1’s, appraisals and involved in employees career growth
  • Work closely with management and technical staff to review and define standards
  • Contribute to the team building and collaborative environment for resources to create a high performing work team

  • Excellent interpersonal, verbal, and written communication skills
  • Excellent problem-solving skills
  • Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support
  • A Flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Willingness to work in a matrix environment and to value the importance of teamwork
  • Willingness to travel to other locations to provide support as instructed by management
  • Time management and tracking of team members to ensure appropriate allocation of resources is aligned to the business need

Knowledge and Experience:
  • 7 Years + experience in systems support and operations, including LAN administration, PC and user support
  • Prior experience within a supervisor/lead position, managing small work teams with 1 to 4 direct reports
  • Experience managing/supervising individual contributors
  • 7 Years + experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)
  • 7 Years + knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols.

  • University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience.


Parexel International Corporation is a leading global biopharmaceutical services organization, providing a broad range of knowledge-based contract research, consulting, and medical communications services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, Parexel has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Parexel Informatics, Inc., a subsidiary of Parexel, provides advanced technology solutions, including medical imaging, to facilitate the clinical development process.


Mission: Parexel’s mission is to combine the strength of our expertise, experience and innovation to advance the worldwide success of the bio/pharmaceutical and medical device industries in preventing and curing disease.


Company info
+44 1895 238000
The Quays
101-105 Oxford Road

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