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Clinical Quality and Training Manager South Africa & Sub-Saharan Africa

ICON Strategic Solutions
South Africa, Homeworking
Start date
10 Nov 2023
Closing date
10 Dec 2023

View more

HR / Recruitment / Training, Training, Quality
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Job Details

As a Clinical Quality and Training Manager Sub-Saharan Africa region(South Africa Based), you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be a part of ICON Strategic Solutions, embedded to a sponsor.

ICON plc is a world-leading healthcare intelligence and clinical research organization. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organizations.

With our patients at the center of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Key responsibilities:

Identify and share the 'Clinical protocol quality' focus areas and targets to country level:

  • Give quality input to the strategic plan based on upcoming clinical trial activities and Quality Management Review(QMR)
  • Identify potential critical areas of the quality non-compliance and introduce preventative actions
  • Prepare and execute the clinical protocol quality plan based on QMR results and issues identified in previous year(s)
  • Extract quality metrics and share them with appropriate stakeholders
  • Train appropriate parties in regulations and requirements to achieve audit/ inspection readiness

Manage the risk, escalate issues and provide guidance to the clinical team:

  • Perform quality visits and checks to verify the clinical protocol quality status and provide feedback
  • Identify issues based on data and trend analysis, inform the appropriate stakeholders about them, impose the solutions, check the implementation of the solution, escalate the issues to higher level management, if necessary
  • Identify improvement areas and deliver quality protocol training to achieve the high level of quality in trial conduct
  • Explain issues, answer quality questions (GCP) and provide training to all stakeholders
  • Review/develop CAPA during audits/inspections

Create an environment to achieve the clinical quality objectives:

  • Adopt innovative approaches in planning and conduct state-of-art trainings to all stakeholders involved in the clinical trial conduct process
  • Coach internal and external (PI, other relevant site staff) stakeholders by providing focus trainings
  • Act as a GCP and SOP expert and provide clarifications to all questions raised
  • Provide targets on clinical quality compliance metrics
  • Verify compliance with targets

Key Stakeholders:

  • Clinical Research Associates, Clinical Trial Administrators, Clinical Research Managers, Investigators and relevant site staff
  • Regional CQM, RDQ, Internal/External auditors, operational leadership
  • Trial Managers, other CQTMs
  • TM and CTA Managers

  • 6-8 years of experience as a CRA with increased responsibility.
  • Minimum 2 years of experience as a clinical research / project manager working in the pharmaceutical industry.
  • In-depth understanding of clinical quality with experience in implementing clinical quality management plans across sites.
  • Prior experience or willingness to work in Sub-Saharan Africa (SSA).
  • MBChB, MSc degree in Pharmacology or similar is required.
  • Must be living in South Africa or have a valid work permit for South Africa

Skill Set
  • Strategic mind-set
  • Analytical skills
  • Planning and execution skills
  • Ability to lead without authority
  • Excellent negotiation, communication & presentation skills
  • Team oriented personality with high degree of flexibility - to ensure successful trial deliverables
  • Ability to share knowledge and train other and proven successes
  • Ability and willingness to adjust quickly to new situations in a continuously developing environment
  • Proven decision making and problem-solving capabilities
  • Ability to go beyond current responsibilities
  • Ability to manage multiple priorities
  • High focus on delivery and quality
  • Ability to build and maintain strong working relationships with internal and external stakeholders
  • High degree of trustworthiness


Our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best-in-class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know.

Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.




As the largest global provider of Functional Service Provision (FSP) with over 90 partnerships and 14,000+ employees, we have deployed FSP solutions across all major functions, from clinical monitoring and project management through data management, statistical programming, and beyond.

ICON Strategic Solutions teams are embedded in our clients' businesses, working as a dedicated resource within some of the world’s leading Pharmaceutical & Biotech companies. You will play a key role in helping to deliver cutting-edge research, working on novel therapies that deliver real impact.

Why choose a career with ICON Strategic Solutions?

Meaningful Work: You’ll contribute to cutting-edge projects that have a real impact on global healthcare. Your work will play a pivotal role in shaping the future of medicine and improving patient lives.

Collaborative Environment: We foster a collaborative and inclusive work culture that thrives on teamwork, diversity, and knowledge sharing. You'll have the opportunity to collaborate with industry-leading experts, learning from their experiences and growing both professionally and personally.

Innovative Technologies: At ICON Strategic Solutions, we embrace the latest technologies and tools to enhance our capabilities. You'll have access to state-of-the-art software and resources, empowering you to deliver high-quality results efficiently.

Career Growth: We value our employees and invest in their professional development. You'll have access to comprehensive training programs, mentorship opportunities, and a clear career progression path. We believe in recognizing and rewarding exceptional performance, providing ample scope for advancement within the organization.

Global Reach: Joining ICON Strategic Solutions means being part of a truly global company. With service capabilities in 92 countries, you'll have the chance to collaborate with colleagues from diverse backgrounds and gain exposure to projects with a global reach.

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