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Customer Specialist

Thornshaw Recruitment
Dublin (County), Leinster (IE)
Negotiable depending on experience
Start date
9 Nov 2023
Closing date
9 Dec 2023

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Job Details

My client a global specialist in the provision of artwork solutions to the Pharmaceutical & Life Science Industries is currently looking to recruit a Dedicated Technical Customer Consultant to join their team in North Dublin.

    Permanent position Excellent flexibility – 4 days onsite a month after training period Option to join PRSA Income Protection

The Role:

 The Dedicated Customer Technical Consultant is responsible for being the lead key contact for a major blue chip GLAMS client to provide technical and consultative advice to the customer on how to ensure the continued best use of their GLAMS system.  


The Technical Consultant will work with a range of contacts, both at the customer and internally within the company, be confident in challenging the status quo and helping to lead the customer into making decisions on how they will best benefit from the company’s suite of products.



This is a key role to successfully develop and establish GLAMS into one of the company’s major customers.

The Dedicated Customer Technical Consultant will report to the Director of Client Services. 



Your Responsibilities:


    Develop and build strong long-lasting relationships with customer contacts and become the go-to person for advice and consultation on GLAMS.  Hold regular review and status meetings with key customer stakeholders, including business, technical and IT contacts.  Manage and own product roadmap for the customer.  Gather feedback from key contacts and end users on improvements to the product. Qualify, triage and filter feedback and add into and maintain a product backlog. 

Preferred Qualifications, Training and Experience:

    Degree in Business or IT or other relevant discipline. Minimum of 4 – 5 years relevant experience in a customer-facing role  Experience of SaaS software Experience in Artwork/Prepress/Print/Pharmaceutical environment desirable. Business and validation knowledge in regulated/Life Sciences industry desirable.
If you are interested in applying for this role or discuss the position in more detail, please call Zoe on +353 1 2784671 or email Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group.



Thornshaw Scientific Recruitment was first established in 1999 and since then has become a leader in Scientific recruitment.  In 2005 we partnered with Cpl Resources, one of Europe’s most successful recruitment companies.

Our wealth of experience in specialised recruitment allows us to offer the right solution to each employer, whatever their recruitment requirements.

Over the years we have developed strong relationships with our clients in the market and we pride ourselves on our repeat business from clients.

Our Industries

We are a global provider and have been providing a reputable recruitment service to the Biotech, Pharmaceutical, Clinical Research, Medical Device, Engineering and Healthcare industries for over 20 years. 

Our Specialities

Clinical Research, Regulatory Affairs, Quality Assurance, Medical Affairs, Pharmacovigilance, Biostatistics, QC, Validation.

Our Mission


For further details on our services contact Tina at +353 1 2784701 or email


Company info

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