My client a global specialist in the provision of artwork solutions to the Pharmaceutical & Life Science Industries is currently looking to recruit a Dedicated Technical Customer Consultant
to join their team in North Dublin.
Excellent flexibility – 4 days onsite a month after training period
Option to join PRSA
The Dedicated Customer Technical Consultant is responsible for being the lead key contact for a major blue chip GLAMS client to provide technical and consultative advice to the customer on how to ensure the continued best use of their GLAMS system.
The Technical Consultant will work with a range of contacts, both at the customer and internally within the company, be confident in challenging the status quo and helping to lead the customer into making decisions on how they will best benefit from the company’s suite of products.
This is a key role to successfully develop and establish GLAMS into one of the company’s major customers.
The Dedicated Customer Technical Consultant will report to the Director of Client Services.
Develop and build strong long-lasting relationships with customer contacts and become the go-to person for advice and consultation on GLAMS.
Hold regular review and status meetings with key customer stakeholders, including business, technical and IT contacts.
Manage and own product roadmap for the customer.
Gather feedback from key contacts and end users on improvements to the product. Qualify, triage and filter feedback and add into and maintain a product backlog.
Preferred Qualifications, Training and Experience:
Degree in Business or IT or other relevant discipline.
Minimum of 4 – 5 years relevant experience in a customer-facing role
Experience of SaaS software
Experience in Artwork/Prepress/Print/Pharmaceutical environment desirable.
Business and validation knowledge in regulated/Life Sciences industry desirable.
If you are interested in applying for this role or discuss the position in more detail, please call Zoe on +353 1 2784671 or email email@example.com Thornshaw Scientific Recruitment is a leading Irish provider of specialist Scientific Recruitment. Part of the CPL Group. www.thornshaw.com