Description

Manager, Clinical Resourcing

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job responsibilities

• Primary Ownership of one or more resource subsets/roles from a resource solutions perspective, as assigned. Maintains core contact with internal stakeholders where required. Highlights key data integrity and assignment related issues and works with business partners to correct them. Shares information with respective central resourcing and/or operations management teams.
• Facilitates resourcing calls with applicable internal stakeholders. Prepares and collects material in advance of these meetings for smooth and efficient call handling.
• Manages complex or urgent cross-resourcing requests and formalizes solutions. Assists with escalations or senior level requests.
• Shares lessons learned and best practices across other Syneos Health BUs and Functional Groups to establish higher levels of standardization and efficiencies where possible.
• Manages confidential information regarding upcoming resource leaves, terminations, or organizational changes. Assesses HR-related accommodation requests for viability within the context of project needs.
• Establishes partnerships with key business liaisons and ensures communication and sharing of information. Acts as an extension of the Business Unit operations teams to efficiently allocate resources and support financial health.
• May participate in and/or complete action items from Project Review or Executive Clinic process.
• Assists in the development of contingency plans and risk mitigation strategies, related to resourcing, to ensure project delivery. Negotiates and resolves resourcing conflicts
• Reviews productivity metrics in conjunction with resourcing data to validate resource requests.
• Assesses key data QC findings identified by the Clinical Resourcing Specialists and Sr. Clinical Resourcing Specialists and liaise with internal stakeholders to resolve issues.
• Provides continuous process improvement suggestions to Associate Director, Clinical Resourcing or above.
• Supports the rollout and training of resource planning methodologies and adoption into systems based on role, project and BU.
• Manages resource process outputs to established SLAs and KPIs.
• Drives compliance with resourcing toolsets across internal stakeholders and users.
• May deliver training on resourcing toolsets, supporting Job Aids and process guidelines for Central Resourcing team members or other internal stakeholders, as needed.
• Onboards new team members into Central Resourcing team, as delegated.
• May have Clinical Resourcing Specialists (of various levels) as direct reports.
• Performs other work-related duties and projects as assigned.
• Minimal travel may be required (up to 25%).

Qualifications

What we’re looking for

• BA/BS degree in business, management, or in the science/health care field or equivalent combination of education and experience.
• Resource management experience including resourcing/logistics experience, preferably in a contract research organization, pharmaceutical or bio-technology company.
• Direct and relevant clinical research experience preferred.
• Excellent communication, presentation, interpersonal, and change management skills, both written and spoken, with an ability to inform, influence, convince, and persuade
• Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
• Knowledge of basic financial concepts as related to forecasting and budgeting. Understands project budgets.
• Ability to handle multiple tasks and meet deadlines while delivering high quality work in a dynamic environment is essential.
• Attention to detail with excellent documentation skills and ability to continuously anticipate and solve problems using poise and effective interpersonal skills, with a team-oriented approach.
• Excellent computer skills in Word, Excel, PowerPoint, Email, and Internet are required. Must be able to embrace new technologies.

Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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