At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

What about the TEAM:

Data & Applied Analytics provide ICON Leadership, Operations and Sponsors with unparalleled access to the right data at the right time, in the right format. The team’s primary goal is to empower ICON’s internal and external customers to make impactful decisions by creating actionable insights to support operational performance and drive continuous improvement across all service lines within the organisation.

The Data & Applied Analytics team is responsible for providing operational information, including leadership metrics, KPIs and in-depth performance analysis, to all divisions within ICON and externally to our sponsors. The team produces a suite of leadership metrics which are used to measure the organisation's performance and highlight areas of success and areas requiring additional focus.

Data & Applied Analytics have responsibility for developing, monitoring and maintaining the Operational Metrics Repository (OMR) which is the centralised, “single source of truth” reporting platform for operations. The Operational Metrics Repository also contains supporting quality and financial information which accompanies the operational data to provide a detailed insight into clinical trial performance, and support project management activities within a single environment.

What about the MISSIONS:

As a Senior Business Analyst, you will:

• Partner with business and technology stakeholders to elicit, define, and prioritize user requirements
  
• Diagram As-Is and To-Be business processes and review with stakeholders
  
• Proactively research best practices and align solutions accordingly
  
• Participate in design sessions
  
• Work with agile software development teams to deliver new features and enhancements
  
• Demonstrate software changes to stakeholders, solicit their feedback, and work with the development team to make improvements
  
• Participate in software validation by authoring user acceptance test cases and facilitating test events
  
• Support existing products by triaging issues, identifying short term workarounds, and coordinating long term solutions
  
• Work with software vendors to validate and deliver their products and services
  
• Function as a leader on the project team and liaise between business users, software developers and testers, validation analysts, solution architects, and third-party vendors
  
• Represent the Business Analysis team to continuously improve IT processes
  

What about YOU:

Minimum Qualifications:

• Bachelor’s degree in related field or equivalent experience
  
• 3+ years of Business Analysis experience
  
• Experience working in a regulated environment such as the CRO, Pharma, Biotech, and Healthcare industries
  
• Accustomed to being held accountable for user satisfaction
  
• Team-player with a team-first attitude
  
• Excellent verbal and written communication skills
  
• Effective time management skills
  
• Strong relationship building; enjoys collaborating with others
  

Preferred Qualifications:

• Agile software development experience
  
• Professional certifications such as CSPO, BACP, IIBA, PMP
  

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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