At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

We are currently seeking an experienced IT Program Manager to be based at our Dublin 18 Office to be responsible Symphony Health.

Symphony Health are part if ICON and is a leading provider of data and analytics to the healthcare industry. Our clients rely on us to deliver accurate and timely insights to help them make informed decisions.

Key responsibilities:

• Recognize, exemplify and adhere to ICON's values which centers around our commitment to People, Clients and Performance.
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
• Manage projects in accordance with the contract and in adherence with ICON SOPs, ICH GCP and appropriate regulations, and to liaise with other department managers as necessary to achieve this.
• Manage portfolio consisting of high complexity/high-profile, global, full-service programs (bundling of projects/studies and/or full drug-development projects specific to compound).
• Manage the project team and the overall process of planning, scheduling and controlling the full service program to support client program objectives, goals and timelines.
Project Management
• Create, execute, maintain a detailed project plan and revise as appropriate to meet changing needs and requirements.
• Create, finalize, monitor, and close out project charters (where applicable).
• Conduct study feasibility and ensure proper site selection, set-up and management of site(s).
• Oversee clinical monitoring from site qualification to site closure visits to ensure compliance with project requirements and ICON standards.
• Identify resources needed and assigns individual responsibilities.
• Manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by team before passing to client.
• Effectively apply IDS PM methodology and enforce project standards.
• Utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems.
• Ensure project documents are complete, current, and stored appropriately.
• Lead the process to document lessons learned and resultant recommendations for the project
Project Accounting
• Track, report and approve team hours and expenses on a weekly basis.
• Manage program budget to ensure financial targets are met through regular review of direct/indirect costs and project resources.
• Determine appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
• Analyze project profitability, revenue, margins, bill rates and utilization
• Collaborate with Finance and Project Analysis to ensure accurate revenue recognition, invoicing, and other financial reconciliations.
• Recognize and submit out of scope requests for costing and approval.
Stakeholder Management
• Prepare management reports and serve as management’s source for project updates on milestones, project schedule and key project issues and metrics. Ensure stakeholders have timely access to critical information.

Business Development/Commercial Awareness
• Participate in bid defense presentations.
• Effectively convey ICON capabilities relating to Project Management and related disciplines in both written and verbal business development discussions.
Communication
• Facilitate effective communication among all project-related parties.
• Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable.
• Hold regular status meetings with project team both internal and external.
• Understand how to communicate difficult/sensitive information tactfully.
• Drive discussions on resolution of project issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders.
• Demonstrate conflict resolution capabilities: exhibit solution seeking behaviors and promote team building

Teamwork
• Manage roles and responsibilities within the project team, ensuring that each team member understands requirements for project deliverables as outlined within the scope of work
• Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time and within budget; provide options of resolution as problems/issues arise which could impact the cost, timelines, and/or quality of the deliverables. Deliverables include, but are not limited to:
o Develop and maintain project tracking systems to ensure compliance with sponsor, regulatory and organization document requirements.
o Investigative site and vendor contract execution
o Submissions to the Independent Ethics Committee and Hospital Ethics Committees (where required)
o Monitoring Schedule and Report Timelines

Leadership
• Motivate and leads across functional lines with little or no formal authority.
• Persuade others to make the best decisions through the use of data and experience.
• Communicate high expectations and performance standards and hold people accountable to those standards.
• Develop and coach team members.
• Apply knowledge of relationships and of the centers of authority and influence within the organization to ensure successful projects and positive interactions.
• Challenge others to develop as leaders while serving as a role model and mentor.
• Inspire team members to attain goals and pursue excellence.
• Identify opportunities for improvement and makes constructive suggestions for change.
• Manage the process of change effectively.
• Lead or participate in initiatives related to the development of cross functional and departmental continuous improvement initiatives as it relates to standards, training and quality.

Client Management
• Be the principal contact for Sponsors, especially as it relates to timelines, deliverables and financial objectives for the project.
• Manage day-to-day client interaction.
• Manage client expectations and convey these expectations to the project team
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
Quality
• Monitor project metrics and project key performance indicators to ensure a high quality standard is maintained throughout the project.
• Analyze department metric trends and identify opportunities for process improvement.

Document Management
• Maintain the Master Study File or Investigator Site File when required.
• Provide prompt and complete archiving of study documentation, post-project completion.

Maintain confidentiality of management information as appropriate.

To undertake other reasonably related duties as may be assigned from time to time.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

#LI-HH1