Customer Experience Lead

Hobson Prior are currently looking for a Customer Experience Lead to join a brilliant pharmaceutical organisation on a contract basis located in Burgess Hill. Our client is focused on changing people's lives through testing and treatments.

Please note that to be considered for this role you must have the right to work in this location.

Key Responsibilities:

• For this role, you will cooperate with numerous shareholders across the company.
• Handle interviews, shadowing sessions, evaluation documentation and collect market acumens.
• Produce business case which will be displayed to senior shareholders.
• The ideal candidate will evaluate project proposals and assist associates with refining their issue statements.
• Recognise and recruit SMEs within the company.
• Any other assigned duties.

Key Skills:

• Presentation skills.
• Communication skills both verbally and in writing.
• Analytical and methodical abilities.
• Works well in a team.

Requirements:

• Customer oriented individual with the ability to influence own development.
• Familiarity in developing customer journeys and finding areas of prospects through meaningful research strategies and tools.
• Acquaintance with large, multifaceted projects with various partners and decision-makers.
• At least 3 years of experience serving as a CX expert, product owner or operating in novel management.
• Capable of managing ambiguity with previous involvement working in an agile, cooperative and fast-paced setting.
• A background in resolving multifaceted issues.
• Familiarity with design thinking.
• Educated to a degree level in a relevant discipline.
• Know-how of agile procedures and principles.
• Capable of interacting and influencing management.
• Fluency in the English language.

Apply now:

If you are interested in learning more or applying to this exciting opportunity then please click "Apply" and upload a copy of your CV. Alternatively, for further details or to talk directly to a life sciences recruitment specialist directly, please select "Contact me" at the top of this page.

Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.