At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.

Imagine working in an intellectually stimulating environment for an innovation-based company that makes life better for people around the world. That's Lilly.

• For two consecutive years (2021 and 2022), Lilly Australia & New Zealand has been recognised as one of the best places to work at the Australian HR Awards.
• In 2021, Lilly was a finalist at the Australian PRIME Awards.
• For the sixth year in a row, Lilly has been recognised as one of the World's Most Ethical Companies by Ethisphere.
• Fortune and IDEA Pharma has recognised Lilly as Number 1 in the Pharmaceutical Innovation Index.
• Diversity Inc. has recognised Lilly as number three in Top 50 Companies for diversity.

Lilly currently has one of the strongest mid-to-late stage pipelines in our history, creating greater excitement and bigger and better career opportunities throughout our organization.

Join us and develop your career through a variety of powerful learning and growth experiences - and enjoy considerable perks and benefits including a variety of health and wellness programs. Whoever you are, wherever you're from, if you want to make life better for people around the world, you belong at Lilly.

POSITION PURPOSE

Reporting directly to the New Zealand Sales Manager, the successful candidate will deliver an outstanding customer experience to our Healthcare Practitioner customers (HCPs) with the appropriate use of Lilly medicines. This role is a 'hybrid' position working across primary care and secondary settings - including hospitals private specialists, and general practice.

The successful candidate requires a high level of expertise in the Hospital and Primary Care environments. There is an expectation that expert technical knowledge of the therapeutic area (diabetes) is needed in order to be of value to decision-makers to ensure patient safety is paramount. A high-level skill set in account management is also critical to ensure resources are maximized within the geographic area (Auckland). Collaborating with colleagues across teams will be required in building the right networks and adding value to our customers.

Territory and Travel

The territory for this role is Auckland Central North.

There may be some national travel required within New Zealand for conferences and meetings. Eli Lilly Head Office is in Sydney, Australia and there may also be times where travel will be required to Australia for business/training needs.

KEY RESPONSIBILTIES/ACCOUNTABILTIES

• Achieve sales targets by promoting products to targeted customers
  
• Develop strong, long-term relationships with Key Customers in the primary care (GPs) and Hospital environments
  
• Ensure that a high level of customer satisfaction is achieved and maintained at all times
  
• Respond to customer requests in a timely and effective manner
  
• Promote the image of Lilly in disease state areas
  
• Develop & maintain excellent knowledge of disease area, products, competitors, and market developments in the relevant disease state area
  
• Develops detailed territory business plans, based on territory analysis, to meet the planned objectives within a geographic area comprising Hospital and community business
  
• Develop specific territory action plans for key customers
  
• Enter and maintain accurate, professional records of customer interactions within a timely manner
  
• Be a strong team player and work collaboratively alongside all Lilly colleagues
  
• Able to use technology effectively in ensuring all duties are carried out effectively
  
• Ensure all activities comply with legal and ethical standards and company policies
  
• Able to quickly build knowledge of current treatment guidelines, formulary status, and institutional protocols that impact the standard of care for the desired patient outcomes
  
• Identify & offer multi-channel solutions that are the most meaningful to the customer and align with what the Lilly portfolio can deliver
  
• Lead the organisation and running of specific education initiatives (e.g. speaker meetings, webinars, etc.) to address customer needs and promote the products
  

KEY COMPETENCIES & SELECTION CRITERIA

Most Critical Skills & Attributes:

Selling capability (strategic customer focus)

• Account & Stakeholder Management - An ability to manage key accounts and enhance relationships, build and increase collaboration, and develop valued relationships with key influencers and teams
  
• Scientific knowledge and application - A demonstrated ability to understand and disseminate scientific information and related disease states - at a depth required to credibly communicate with a specialist
  
• Strong Professional Communication - Strong interpersonal skills and the ability to share relevant and high-quality information
  

Business ownership

• Business Acumen - To have an understanding of business drivers for both customer and organisation, cuts through the complexity to solve business problems that create a mutually beneficial outcome
  
• Planning and execution - An ability to review data; strategically plan actions that are implemented with the desired outcomes and accountability for these actions.
  
• High-level organizational skills - The ability to prioritize and deliver on customer requirements and complete all administration tasks within the required timeframes
  

Leadership

• Learning agility - To be able to effectively deal with a wide variety of people and challenging situations and is comfortable with complexity, can examine problems carefully, and deliver in first-time situations.
  
• Emotional Intelligence - To be able to evaluate emotions of self and others in order to understand drivers of behavior and build valued relationships, to remain optimistic and positive even in ambiguity or during a setback.
  
• Resilience - The demonstrated ability to be determined to achieve a goal, the ability to persevere during times of trial, the ability to adapt to change and move forward after disappointments and setbacks
  
• Compliance - the ability to understand operating principles, procedures, and practices and to operate within them at all times
  

Prior Knowledge or Experience:

• Prior experience and demonstrated skills in a sales or account management role are highly desirable
  
• Demonstrated ability to use technology effectively to meet administrative and compliance requirements
  
• Proven expertise in the diabetes therapy area is desirable
  
• Prior sales or territory management experience in the pharmaceutical or medical industry is preferred
  

Qualifications:

• Tertiary qualification - at degree level in science, pharmacy, nursing, or business

COVID-19 VACCINATION REQUIREMENT

As a condition of employment with Eli Lilly Australia and Eli Lilly New Zealand, you must be fully COVID-19 vaccinated and provide proof of vaccination satisfactory to the company. If you would like to request an exemption on medical or other grounds, you may do so by emailing ANZ_HR@lilly.com

LIFE AT LILLY

We are committed to investing in our employees, through competitive salaries, development and training, generous benefits, and the opportunity to make an impact on the world.

Our total rewards programs are designed for your overall well-being, supporting you wherever you are in your life and career journey- offering flexibility and choice to help you be the best you. We grow and lead at all levels of the company, where unleashing your potential means exploring cutting-edge solutions and investing in your development, no matter what job, title, or tenure you have.

Whoever you are, wherever you're from, if you want to make life better for people around the world, you belong at Lilly. Learn more at www.lilly.com.au

Eli Lilly and Company, Lilly USA, LLC and our wholly owned subsidiaries (collectively "Lilly") are committed to help individuals with disabilities to participate in the workforce and ensure equal opportunity to compete for jobs. If you require an accommodation to submit a resume for positions at Lilly, please email Lilly Human Resources ( Lilly_Recruiting_Compliance@lists.lilly.com ) for further assistance. Please note This email address is intended for use only to request an accommodation as part of the application process. Any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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