Description

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

Job responsibilities

Job responsibilities

• Works with investigative sites to develop study-specific action plans to accelerate patient recruitment
• Provides ongoing training and information to investigative site staff on the protocol, focusing on inclusion/exclusion criteria and logistical components of patient enrollment; conducts recruitment training sessions
• Collaborates with investigators and study coordinator to develop the site-specific recruitment plan
• Supports sites with the implementation of technologies to support patient recruitment and retention (such as referral management portal, or retention app)
• Has a good working knowledge of diversity initiatives to support sites with the recruitment of underrepresented patient populations
• Understands the patient and site reimbursement process, to inform and advise sites
• Assists the investigative sites in the identification of the site-specific patient pathway, referral networks, and community outreach groups, in identifying potential trial subjects
• May partner with referral networks to identify potential subjects for a trial; analyzes data to customize strategies to maximize patient pre-screening, screening, enrollment in trial
• Explores and utilizes available meeting platforms to increase study awareness throughout the investigative sites, referral networks, and community outreach groups
• Conducts referral network presentations in a variety of settings internally and externally to increase referrals to the site
• Works in conjunction with the Patient Engagement team, Sponsor, CRAs, and vendors to provide site support and ensures the site has all the tools necessary to successfully enroll in the trial
• Works closely with investigators and all other key stakeholders at sites, i.e., study coordinator, nurses, pharmacists, etc., to address barrier to patient recruitment and retention unique to each site (and maximize potential for patient recruitment)
• Develops and implements effective and/or creative strategies to mitigate the barriers and improve overall enrollment at the site
• Acts as a resource for investigative sites by sharing best practices and strategies for patient identification and retention
• May be required to travel and conduct in-person visits when necessary and as required by the Sponsor and/or study needs
• Assists in reviewing patient recruitment materials and tactics based on site and protocol needs
• Review of Patient Engagement material translations for accuracy and cultural relevance
• Tracks and assesses effectiveness of strategies to increase recruitment, enrollment and retention and makes changes, when necessary, based on the results
• Be a feedback loop on strategies, tactics and execution to the wider Patient Engagement team
• Serves as trial liaison at investigative sites to address all issues effectively and efficiently (provide feedback to Sponsor, Project Lead, CRAs on relevant trial matters)
• Escalates any concerns regarding study execution with line manager, the project management and clinical operations teams
• Authors recruitment newsletters / updates in local language, as required
• Provides accurate and timely reports of site visits
• Completes other tasks as directed by Manager, or other Leadership

Qualifications

What we’re looking for

• Bachelor’s degree BA/BS in the biological or health sciences or Registered Nurse or related field or equivalent academic professional qualifications
• Clinical research experience is a must
• Community engagement and/or patient recruitment experience are preferred, but not required
• Strong presentation skills, interpersonal skills, as well as a team-oriented approach
• Excellent verbal, written, communication and time management skills
• Excellent technology, administrative, and customer service skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, database applications), email, and internet
• Ability to multitask under tight deadlines on several projects with specific and unique requirements, while providing attention to detail and high-quality work
• Ability to be flexible, adapt to change, work independently, as well as work as part of a team in a matrix environment
• Demonstrated ability to execute tasks and work independently with minimal oversight
• Self-starter, can-do-attitude, and collaborative mentality
• Ability to critical think through a situation and provide a solution-based resolution
• Ability to manage required travel of 50% (up to 75% depending on project) on a regular basis

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health .

Additional Information:
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.