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CRM and Customer management lead

CSL - Australia
Melbourne, AU
Start date
25 Jan 2023
Closing date
24 Feb 2023

View more

Sales / Commercial, Commercial Management
Full Time
Contract Type
Experience Level
Experienced (non-manager)

Job Details

The Opportunity

Reporting to the Associate Director Business Analytics, Commercial you will manage the CRM system supporting the sales force at CSL Seqirus. In addition you will develop and deliver training to ensure effective utilisation of the CRM. This role is highly visible and will require a deep knowledge of system implementation, project management and data governance. Support multi-channel customer engagement and oversee all system integration related to CRM system. You will play a pivot role in providing strategic guidance to sales and marketing regarding customer segmentation, targeting, profiling and analytics enabling our sales force to focus on our customer's needs.

Key responsibilities
  • Integration of digital capabilities that allow the flow of customer data across systems enhancing the visibility of the customer journey for the commercial team.
  • Represent the requirement of the ANZ commercial team to the regional sub-team for prioritisation.
  • Identify areas of enhancement and create efficiency in business processes regarding customer targeting, profiling and analytics.
  • Understand end-user needs and translate into technical requirements and solutions.
  • Lead and engage with local superusers and network with peers to address challenges, share and implement best practice.
  • Lead the project management any strategies regarding the Veeva suite; from requirements phase, UAT, training, implementation, and reporting.

Your skills and experience
  • Tertiary requirements in Business, Science, I&T or related discipline
  • 4 plus years' experience managing CRM systems, training and project management.
  • Recognised subject matter expert in Veeva/ and taking new initiatives from strategy to implementation
  • Experience working with vendors and internal stakeholders implementing CRM Veeva Platform or
  • Advanced skills in all MS Office applications including MS Access database, Projects, and BI tools (eg. Power BI)
  • Pharmaceutical Industry knowledge as it relates to the selling process, customers & therapies
  • Display strong interpersonal and communication skills and work cross functionally with different departments

How to apply

Apply now for a role now with a varied remit in an organisation going through considerable investment and change. Please include a CV and Cover Letter in your application.

Our Benefits

CSL Seqirus is committed to attracting and retaining world-class employees who are valued for their contributions to achieving business objectives. Learn more about some of the benefits you can participate in when you join CSL Seqirus.

About CSL Seqirus

CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. In Australia, CSL Seqirus is also a leading provider of speciality pharmaceuticals and other essential vaccines. Learn more about CSL Seqirus .

We want CSL Seqirus to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity, equity and inclusion. Learn more about Diversity, Equity & Inclusion at Seqirus.

Do work that matters at CSL Seqirus!

Our Benefits

We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care at CSL.

About CSL

CSL is a leading global biotechnology company with a dynamic portfolio of life-saving medicines, including those that treat haemophilia and immune deficiencies, as well as vaccines to prevent influenza. Since our start in 1916, we have been driven by our promise to save lives through innovation. Learn more about CSL .

We want CSL to reflect the world around us

As a global organisation with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL.

Do work that matters at CSL!


Find out more about working for our company


Brief Company Description; 

Driven by Our Promise

Delivering on promises is what we do at CSL.

Over a century ago in Melbourne, Australia, we made a promise to save lives and protect the health of people who were stricken with a range of serious and chronic medical conditions. Today, as a leading global biotech company, that same promise has never been stronger. We develop and deliver innovative biotherapies and influenza vaccines that save lives, and help people with life-threatening medical conditions live full lives. We are driven by our deep passion to serve hundreds of thousands of patients and other stakeholders around the world.

Find Us
CSL - Australia
+61 3 9389 1911
45 Poplar Road

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