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Customer Operations Specialist - CRM

Employer
i-Pharm Consulting
Location
Republic of Ireland, Dublin
Salary
EUR38 - EUR44 per hour + + Hybrid structure
Start date
25 Jan 2023
Closing date
8 Feb 2023

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Job Details

Title: Customer Operations Specialist - CRM

Contract Length: 11 Months

Pay rate: €38 - €44/hour

Work Structure: Hybrid

Location: Dublin, Ireland

Ask yourself this:

- Are you looking to join one of the world's leading bio-pharmaceutical companies?

- Are you looking for an opportunity to progress your career into a Technical Specialist role?

- Are you looking to further your career in an aseptic manufacturing GMP environment?

If yes, then this is the opportunity for you!

The Role:

Our client is looking for an Customer Operations Specialist to be responsible for management of customer operations activities, including CRM, Data steward and operational management of patient support programmes Vitality & Key care.

Some of the key responsibilities for the C&Q Engineer will include:

CRM Key Activities:

  • Oversee the day-to-day management, maintenance and optimisation of the CRM system.
  • Ensure all technical and process requirements i.e., Structure changes are implemented and up to date within the CRM system.
  • Build strong relationships with internal Users and Teams to maintain understanding of business priorities and customer requirements, including customer updates focused on our evolving target audiences.
  • Understand CRM compliance with Data Protection and Privacy Laws and act in accordance with these when conducting CRM activities.
EFPIA Data Steward:
  • Management of Data Corrections - Run reports & give to Compliance team to work with Business unit teams to resolve.
  • Support the EFPIA Country Lead (Compliance Manager) on:
  • Customer Communication, Data analysis and validation and Local Training and Communication

Operational Management of Patient Support Programmes - Vitality & Keycare:

  • Liaise with vendors on delivery of the programmes.
  • Process payments in a timely manner

Technical Knowledge & Skills Required:

  • Expertise in Veeva suite of products
  • Understanding of business metrics requirements that need to be supported through CRM.
  • Good understanding of the CRM infrastructure and terminology within the CRM system
  • Understanding of the Pharma industry, HSE and broader health landscape and implications for CRM system implementation would be beneficial.

Non-technical Knowledge & Skills Required:

  • Good attention to detail, numeracy and analytical skills
  • Good communication and interpersonal skills
  • Ability to work effectively on your own and to build relationships across regional networks.
  • Good collaboration and teamwork
  • Good Planning, Prioritisation and Co-ordination
  • Ability to take responsibility and ownership of problems, ensuring escalation as appropriate.

Does this sound like you? If so, please apply today!

Get in touch to discuss this role!

My number is 020 7 551 0727

jkirlew@i-pharmconsulting.com

Company

i-Pharm Consulting provides Talent Solutions for the global Life Sciences sector.

We are an award-winning international life sciences recruitment company with offices in London, Munich, Frankfurt, Sydney, New York, Charlotte, and Los Angeles. In a highly competitive marketplace, we connect top talent with the very best opportunities.

Since 2008, i-Pharm’s independent, expert, and ethical approach to procuring talent has helped power the pioneering progress made by Pharmaceutical, Biotech and MedTech companies around the world. 

With offices across 3 continents, we have teams servicing the major global life science hubs. We combine local knowledge, with a global network of contacts that allows us to bring together talent and opportunity when it matters most.

For candidates, we become “career partners”. We know them as people, not CVs, learning about their aims, motivations and personal situation. We build open dialogue, provide honest advice and offer ongoing support, whether or not we’re currently working with them. ​

As a result, we have supported many specialists in this focused field throughout their careers, helping them plan their path through life sciences by identifying the right roles for them, not just any roles to suit us.

We change the lives and trajectory of our candidates' careers by offering incredible opportunities with the best clients in the sector.

 

Company info
Website
Telephone
+44 (0) 20 3189 2299
Location
52 Bedford Row
London
England
WC1R 4LR
United Kingdom

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