EIT Service Desk Analyst

EIT Service Desk Analyst
Hatfield / Some remote working - 1 week per month working from home
Competitive salary plus and 10% annual Bonus, health and Dental Insurance and other corporate benefits

Our client is a multi-cultural, healthcare, global company and seeking a single point of contact for all EIT services and provide an exceptional standard of customer service to the region, ensuring the delivery of high-quality EIT operational services within agreed service levels.

Tools and equipment used:
* IT Service Management Tool (ServiceNow)
* O365
* Microsoft System Centre Configuration Manager
* Active Directory
* VMWare tools
* Mobile Devices (iOS)
* Mobile Device Management Systems (MobileIron)

Qualifications and education required:
* Degree qualified desirable preferably in Computer Science or IT discipline
* Microsoft 365 Certifications or relevant experience
* Virtual Desktop technology (VM Ware) certifications or relevant experience
* ITIL certified (Foundation minimum)

Skills and aptitude required:

• Degree qualified desirable preferably in Computer Science or IT discipline
• Microsoft 365 Certifications or relevant experience
• Virtual Desktop technology (VM Ware) certifications or relevant experience
• ITIL certified (Foundation minimum).
• Experience of delivering IT support following ITIL Best Practice Framework
• Excellent understanding of IT technologies and support processes
• Experience of dealing with service providers

If you are interested and feel you have the right skills or wish for a confidential discussion then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated Pharmaceutical recruitment team and partners with many differ

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.