Customer Support Administrator

European Recruitment
Sweden (SE)
Competitive Rate
Start date
16 Jan 2023
Closing date
15 Feb 2023

View more

Finance / Administration, Administration
Full Time
Contract Type
Experience Level
Experienced (non-manager)
You need to sign in or create an account to save a job.

Job Details

European Recruitment are long term partners of a large Pharmaceutical Client in Solna, Sweden. We are currently supporting them in the search for a Customer Support Administrator for a period of 11 months. The purpose of this role is to provide customer support, including order processing, sales support, query handing and communication with both internal and external customers.


  • Order administration
  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide product information and technical advice
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
  • Monitoring the invoicing process.
  • Process returns from the customer in accordance with company policy
  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty.
  • All queries handled according to specific quality guidelines.
  • Work closely with internal/external customers to build and maintain customer loyalty.
  • Tailor solutions to customer needs.
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions.
  • Identify teaching opportunities.
  • Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities.
  • Enforcement of new and existing policies to both internal and external customers.
  • Adhere to and maintain Standard Operating Procedures.
  • Participate in internal and external Quality audits.
  • Keep up to date with process and product changes via our online Learning Management, System, in-class training and external courses.
  • Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Essential Requirements:

  • Fluent in Finnish essential
  • Computer knowledge: Windows application Word/Excel
  • Keyboarding skills - + 35 wpm
  • 1 year experience in a Customer Service environment

Advantageous skills:

  • Fluent in Swedish / Danish / Norwegian
  • Experience with Outlook

By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice (


Here at European Recruitment, we pride ourselves on being a professional and reliable recruitment agency. Our unique approach starts with a trusted relationship; proactive and personal, we call it smart recruitment - within 12 months of working with us, 80% of clients choose European Recruitment as their lead supplier.

European Recruitment has been providing specialist recruitment services since 2009. In that time, we’ve seen plenty of change and helped clients all over the world realise their ambitions.

We support our clients across many sectors, including Life Sciences, AI & Machine Learning, Data Science, Engineering, and many other areas in the technology field. EU Recruit Clients and Candidates benefit from recruitment services delivered a little differently by our team, being able to support in all areas of recruitment including retained searches, permanent staffing, contract hires, outsourced solutions, and compliant payroll solutions.

With 60 Recruitment Consultants globally, European Recruitment can offer Clients within the Pharmaceutical, Biotechnology and Medical Device field a dedicated niche service, providing solutions in all market areas within the industry.

Our global reach, local understanding and niche sector expertise makes us an invaluable recruitment partner. All our strategic consultancy and research processes are informed and enriched with real time statistics, data analytics, AI and machine learning ensuring our clients get the full benefit of both human and technological intelligence behind their search.

European Recruitment - A specialist, high quality, personalised approach that delivers.


Find Us
39 Upper Gardner St

Apply for Customer Support Administrator

Fields marked with an asterisk (*) are required

Your file must be a .doc, .pdf, .docx, or .rtf. No larger than 2MB
Selected file:

Click here to find out more about TopCV

Add a cover message

Which sectors are you interested in? required
Your communication preferences

When you apply for a job we will send your application to the named employer, who may contact you. By applying for a job listed on you agree to our terms and conditions and privacy policy. You should never be required to provide bank account details. If you are, please contact us. All emails will contain a link in the footer to enable you to unsubscribe at any time.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert