Customer Support Administrator

Employer
European Recruitment
Location
Sweden (SE)
Salary
Competitive Rate
Start date
16 Jan 2023
Closing date
15 Feb 2023

View more

Discipline
Finance / Administration, Administration
Hours
Full Time
Contract Type
Contract
Experience Level
Experienced (non-manager)
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Job Details

European Recruitment are long term partners of a large Pharmaceutical Client in Solna, Sweden. We are currently supporting them in the search for a Customer Support Administrator for a period of 11 months. The purpose of this role is to provide customer support, including order processing, sales support, query handing and communication with both internal and external customers.

Responsibilities:

  • Order administration
  • Ensuring all orders received via telephone, fax, post, email & EDI are processed accurately and promptly upon receipt.
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements.
  • Provide product information and technical advice
  • Complete diverse administrative tasks according to customer/market requirement
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
  • Monitoring the invoicing process.
  • Process returns from the customer in accordance with company policy
  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty.
  • All queries handled according to specific quality guidelines.
  • Work closely with internal/external customers to build and maintain customer loyalty.
  • Tailor solutions to customer needs.
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions.
  • Identify teaching opportunities.
  • Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities.
  • Enforcement of new and existing policies to both internal and external customers.
  • Adhere to and maintain Standard Operating Procedures.
  • Participate in internal and external Quality audits.
  • Keep up to date with process and product changes via our online Learning Management, System, in-class training and external courses.
  • Escalate all product complaints (technical and medical) to the Quality dept in the local market.

Essential Requirements:

  • Fluent in Finnish essential
  • Computer knowledge: Windows application Word/Excel
  • Keyboarding skills - + 35 wpm
  • 1 year experience in a Customer Service environment

Advantageous skills:

  • Fluent in Swedish / Danish / Norwegian
  • Experience with Outlook

By applying to this role you understand that we may collect your personal data and store and process it on our systems. For more information please see our Privacy Notice (https://eu-recruit.com/about-us/privacy-notice/)

Company

Here at European Recruitment, we pride ourselves on being a professional and reliable recruitment agency. Our unique approach starts with a trusted relationship; proactive and personal, we call it smart recruitment - within 12 months of working with us, 80% of clients choose European Recruitment as their lead supplier.

European Recruitment has been providing specialist recruitment services since 2009. In that time, we’ve seen plenty of change and helped clients all over the world realise their ambitions.

We support our clients across many sectors, including Life Sciences, AI & Machine Learning, Data Science, Engineering, and many other areas in the technology field. EU Recruit Clients and Candidates benefit from recruitment services delivered a little differently by our team, being able to support in all areas of recruitment including retained searches, permanent staffing, contract hires, outsourced solutions, and compliant payroll solutions.

With 60 Recruitment Consultants globally, European Recruitment can offer Clients within the Pharmaceutical, Biotechnology and Medical Device field a dedicated niche service, providing solutions in all market areas within the industry.

Our global reach, local understanding and niche sector expertise makes us an invaluable recruitment partner. All our strategic consultancy and research processes are informed and enriched with real time statistics, data analytics, AI and machine learning ensuring our clients get the full benefit of both human and technological intelligence behind their search.

European Recruitment - A specialist, high quality, personalised approach that delivers.

 

Find Us
Website
Telephone
00443333074601
Location
39 Upper Gardner St
Brighton
Brighton
BN1 4AN
GB

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