Patient Service Representative

United BioSource Corporation.
Morgantown, West Virginia, United States
Start date
9 Jan 2023
Closing date
8 Feb 2023

View more

Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)
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Job Details

Join UBC's growing team in a professional customer service role!

Applicants must be local to Morgantown, WV region (ideally < 25 miles). Role is currently remote, but applicants must be willing to return to in-office work if/when a plan is put in place. Facility standard operating hours are Monday to Friday, 8am-8pm ET. Team members are required to work 1-2 evening shifts per week. Schedule is assigned and distributed a month in advance. This position is bonus eligible!

Visit our website to learn more about our passion for making medicine and specialty therapies safer and more accessible to patients!

Job Title: VPP03D - Coordinating Center Associate

Brief Description:
Provide consistent customer service support to all stakeholders for the assigned program(s)

Specific Job Duties:
  • Handle inbound and outbound contacts from various sources (patients, healthcare providers, etc.) related to a specific and/or multiple UBC programs, as applicable.
  • Provide consistent customer service support to all stakeholders for the assigned program(s).
  • Working knowledge of program guidelines, medication, or disease being referenced in call scripts.
  • Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received.
  • Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines.
  • Apply corrections and/or updates in the secured program applications and/or CTMS and appropriate documents, which have been identified through data verification or follow-up calls.
  • Escalate potential problems or issues that require management’s immediate attention and provide a summary with appropriate detail to his/her direct supervisor.
  • Document all communications in the appropriate application contact log in an accurate, concise, and timely manner as defined in the Standard Operating Procedures and/or Project Specific Procedures.
  • When applicable, may assist in the process to recruit or initiate sites and coordinate launch activities.
  • Ensure all assigned project tasks are completed.
  • Provide new and/or updated training materials as needed.
  • Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/reminders, and healthcare provider follow-up) are completed.
  • When applicable, may be responsible for preparation of program compliance materials for client meetings.
  • When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application/s.
  • When applicable, may be responsible for processing honorarium.
  • Review documents for program standards and take appropriate action.
  • Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner, as applicable.
  • Other duties as assigned by the Program Manager, Associate Program Manager, Associate Manager, Coordinating Center, and/or Senior Manager, Coordinating Center and as determined by UBC SOPs.

Supervisory Responsibilities: None

Required Skills and Qualifications:
  • High School Graduate; some college preferred
  • 3+ years of relevant experience
  • Customer service experience preferred
  • Proficient in multitasking and ability to prioritize tasks
  • Proficiency with personal computers including Microsoft Office
  • Excellent written and verbal communication skills
  • Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
  • Ability to adapt in a dynamic work environment
  • Ability to maintain accurate information and make decisions with minimal supervision
  • Ability to work a flexible schedule that could include 24/7 on call coverage shifts

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.



United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting


Dedicated to Global Product Safety, Brand Loyalty, and Patient Access Strategies that Support the Full Product Lifecycle

United BioSource LLC (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our diverse suite of services helps bridge the gap between development and delivery and builds brand loyalty through patient access and adherence.

this is ubc

UBC is well known for our ability to generate authoritative, real-world evidence of product effectiveness, safety, and value to assist healthcare decisions and enhance patient care.

Our Mission - At UBC, our mission is to be the leading provider of late stage and patient-support services focused on safety, access, and value for the biopharmaceutical industry. UBC believes in diversity of people, thoughts, process, and corporate culture.  We are known for our industry-leading innovation, with deep domain expertise in data analytics, and other technology-related service offerings that give patients access to appropriate and meaningful care.


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Find Us
United BioSource Corporation.
+44 (0)20 8834 0100
European Headquarters
26-28 Hammersmith Grove
United Kingdon
W6 7HA
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