Case Manager, Reimbursement

United BioSource Corporation.
Start date
8 Jan 2023
Closing date
7 Feb 2023

View more

Clinical Research
Full Time
Contract Type
Experience Level
Experienced (non-manager)
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Job Details

The primary purpose of this position is to provide day-to-day case management oversight and coordination of assigned caseload to ensure parties responsible for tasks are completing them timely, as well as act as a primary resource for patients, healthcare providers and field reimbursement. The Case Manager is responsible for ensuring prior authorizations, reauthorizations and appeals are obtained timely, as well as ensuring accurate documentation of payer information and patient status. In addition, the Case Manager is responsible for completing a pre-screen to determine eligibility for additional services such as injection services, co-pay mitigation, and patient assistance programs (PAP), if applicable.

Specific job duties:

  • Provide day-to-day oversight and coordination of caseload to ensure all case elements and tasks are completed timely and ensure cases move through the process as required.
  • Act as single point of contact responsible for prior authorization and appeal processing communications to patients, healthcare providers, field reimbursement representatives and other external stakeholders.
  • Communicate patient benefits and responsibility timely and accurately.
  • Assess and refer patients appropriately for special programs/services when appropriate.
  • Performs quality checks on cases and report trends to leadership.
  • Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures.
  • Troubleshoot complex cases, spanning multiple disease-states, while interfacing with key stakeholders (internal/external) to ensure optimal start to therapy
  • Report Adverse Drug Events that have been experienced by the patient in accordance pharmaceutical requirements.
  • Recognize a product quality complaint and forward caller/written information to a manufacturer.
  • Other duties, as assigned.

Desired Skills and Qualifications:
  • Bachelor’s degree or six years of relevant working experience
  • Two (2) or more years of relevant experience in pharmacy benefit management preferred
  • Medical Assistant, Social Worker or Senior Reimbursement Specialist experience preferred
  • Proficient in Microsoft Office applications
  • Knowledge of medical and claims processing terminology
  • Excellent written/verbal communication to include providing clear instructions
  • Must possess a strong critical thinking skillset along with the ability to multi-task

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients


United BioSource Corporation (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our services support the full lifecycle of medicine and medical products, including development, commercialization, and long-term value and safety.

While UBC offers employment within Patient Support, Nursing, Pharmacy and Corporate, two main focus areas for the company are Clinical Development & Research and Safety & Risk Management. Members of the Clinical Development and Research teams help evaluate study protocol, target study population, recruit physicians and patients, and collect, clean, validate and report data. As a result, sponsors are able to submit findings to regulatory authorities or make a no-go decision in a timely and clear-cut manner. Additionally, our Safety and Risk Management teams develop, deliver, and report evidence to reinforce safe and appropriate product use.

Through our Patient Access services, we help patients begin therapy quickly and remain on therapy, building strong relationships with patients to ensure optimal care.
You can find out more by visiting


Dedicated to Global Product Safety, Brand Loyalty, and Patient Access Strategies that Support the Full Product Lifecycle

United BioSource LLC (UBC) is a leading provider of pharmaceutical support services, partnering with life science companies to make medicine and medical products safer and more accessible. Our diverse suite of services helps bridge the gap between development and delivery and builds brand loyalty through patient access and adherence.

this is ubc

UBC is well known for our ability to generate authoritative, real-world evidence of product effectiveness, safety, and value to assist healthcare decisions and enhance patient care.

Our Mission - At UBC, our mission is to be the leading provider of late stage and patient-support services focused on safety, access, and value for the biopharmaceutical industry. UBC believes in diversity of people, thoughts, process, and corporate culture.  We are known for our industry-leading innovation, with deep domain expertise in data analytics, and other technology-related service offerings that give patients access to appropriate and meaningful care.


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Find Us
United BioSource Corporation.
+44 (0)20 8834 0100
European Headquarters
26-28 Hammersmith Grove
United Kingdon
W6 7HA
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