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Senior Client Relationship Director, Enterprise Accounts

Employer
Parexel
Location
United Kingdom
Salary
Competitive
Start date
7 Dec 2022
Closing date
6 Jan 2023

View more

Discipline
Operations
Hours
Full Time
Contract Type
Permanent
Experience Level
Experienced (non-manager)

Job Details

The Client Relationship Director (CRD) is responsible for sales growth, profitability and building relationships within a specific set of accounts (determined by region, therapeutic area or service line). The CRD supports the Account Leader in development, implementation, and achievement of the business vision, strategy, plan,

financial metrics and execution for the account.

Commercial Leadership:
  • Support Account Leader in therapeutic area, service line or region-specific account plans
  • Direct responsibility for assigned Accounts including NBA growth, Bid pursuit, commercial negotiation of contracts
  • Lead activities that accelerate growth and profitability
  • Develop or contribute to account plans
  • Working in a consultative manner, identify opportunities and collaborate with Account Leader to develop winning and integrative solutions across SBUs
  • Develop proposal narratives and executive summaries
  • Lead bid pursuit meeting
  • Lead and sign off proposal strategy and development in collaboration with cross functional colleagues
  • Ensure that pricing is appropriate to win the business and meet financial targets, including profitability, contractual terms and business risk
  • Pursue awareness of competitive activities, position and pricing, including reasons for awards and non-awards


Account Leadership:
  • Understand the clients’ development and commercial strategy, product development portfolio, and pain points
  • Develop a strong understanding of clients’ organizational structures and key stakeholders
  • Identify client needs and develop creative solutions for projects, leveraging expertise, operational capabilities and technologies
  • Maintain high visibility within client organization (e.g., therapeutic area, service line, region)
  • Maintain solid knowledge of all Parexel services and value propositions for appropriate cross-selling opportunities
  • Be the senior point of escalation for delivery/operational issues and arrange for follow through of resolutions via the appropriate departments
  • Maintain positive client relationships to drive repeat business
  • Ensures appropriate hand-off to delivery team liaising with Project Integrator Role or Project Leader to transfer knowledge on client needs and expectations
  • Maintain close relationships with delivery teams for identification of new opportunities to ensure account growth


Skills:
  • Strategic and/or consulting skills in helping clients maximize short- and long-term drug development goals
  • Ability to build relationships and to communicate at senior management level
  • Solid understanding of the principles of drug discovery and development
  • Demonstrated commercial acumen
  • Ability to influence and maintain effective working relationships with coworkers, managers, clients and customers
  • Experience in presenting, packaging and proposing integrated solutions to demonstrate value and potential return on investment to clients
  • Demonstrates an entrepreneurial drive blending urgency, strategic thinking, and an awareness of influencing behavior in a global environment
  • Highly effective communicator at all levels with both clients and internally.
  • Must be open and direct with strong oral and written communication skills
  • Must be comfortable operating in a demanding, fast paced environment and be capable of reacting swiftly to changing business demands
  • Should be driven to deliver quality results on time and in a highly ethical and professional manner


Knowledge and Experience:
  • Multiple years of previous experience in working in pharmaceutical services environment, preferably in a CRO, Life Sciences Company or Consulting background specializing in Life Sciences.
  • Experience in both sales and delivery roles preferred.

Company

Parexel International Corporation is a leading global biopharmaceutical services organization, providing a broad range of knowledge-based contract research, consulting, and medical communications services to the worldwide pharmaceutical, biotechnology and medical device industries. Committed to providing solutions that expedite time-to-market and peak-market penetration, Parexel has developed significant expertise across the development and commercialization continuum, from drug development and regulatory consulting to clinical pharmacology, clinical trials management, medical education and reimbursement. Parexel Informatics, Inc., a subsidiary of Parexel, provides advanced technology solutions, including medical imaging, to facilitate the clinical development process.

 

Mission: Parexel’s mission is to combine the strength of our expertise, experience and innovation to advance the worldwide success of the bio/pharmaceutical and medical device industries in preventing and curing disease.

 

Company info
Website
Telephone
+44 1895 238000
Location
The Quays
101-105 Oxford Road
Uxbridge
Middx
UB8 1LZ
GB

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