Patient Recruitment Assistant

Location: Coventry, UK

At Medinova - an ICON Compny, it’s our people that set us apart.

As a global provider of drug development solutions, our work is serious business but that doesn’t mean we can’t have fun whilst we do it.

With our vision to be the partner of choice in drug development, we hire only the best and brightest in the industry!

Are you one of them?

At ICON, we have an incredible opportunity for an patient recruitment Assistant to join the team in our Coventry office.

The Role

The pu r po se o f t h e r o le is t o str e ng then t h e bu si n e s s g r o w t h a n d r e v en u e o f ICON b y r e cr u iti n g p at i ents o n to o u r cu r rent s tu d ies. A cting as the m ain p o i n t o f c o n ta c t f o r the r ecrui t m e n t o f p a tients thro ug h t el e - scre e n i n g i n t o the v ar i o u s stu d ies a n d t o a d m i n ister, m ai n tain a n d c o - o r d i n ate t h e l o g ist i cal as p e c ts o f re rele v a n t cli n ical trial.

• P atient R e cr u i t m en t / T e l e s cre e n i n g - aski n g t h e cal l er a ser i es o f pr e -i d entif i ed q u es t i o n s and accu r at e l y r e c o r d i n g t h eir a n sw e rs to ass e ss t h eir sui t a b ility t o t a ke pa r t in a cli n ical s t ud y .
• M ai n t ai n i n g P a tient a p p o i n t m e n t d ia r y e n su r i n g t h at e n tries are accu r a te a n d up to da t e.
• P r o v i d e cus t o m er ca r e b y w o rki n g c o o p er a ti v ely and bu ild p o siti v e, c o n stru c ti v e p atient relati o n sh ip s
• C o mm un ic a te effe c ti v ely w ith inter n al a n d e x t ern a l c u st o m ers.
• Str i v e to m e e t per s o n al a n d t e a m t ar g e t s.
• W o rk in stri c t c o n fi d entia l i t y in all f o r m s incl ud i n g e l ec tr o n ic a l l y , w r i t t en f o r m a n d v erb a l.
• A cc o un table f o r deli v eri n g h i g h q u al i t y , ac c u ra t e w o r k, e n su r i n g all a d m i n istrat i o n is fi l ed acc o r d i ng l y .
• Sel f - m o ti v at e d, o r g a n ise o wn w o rk l o ad t o e n su r e ef f ec t i v e d el i v e r y o f d e l egat e d ta sks a n d p r o j e cts
• B u si n ess cu r i o sity t hat e n c om p a s ses M e D i No v a v al u e s .
• P r o a ct i v ely k e ep up t o da t e w ith c u r r ent stu d i es, i d en t ifyi n g any t r ai n i n g ne e d s.

This role involves shift and weekend work.

What you need

• Excellent communication and influencing skills
• Excellent interpersonal skills and telephone manner
• Pro-active, flexible and able to multi-task
• Good organisational skills with attention to detail
• Able to work under pressure and to deadlines
• Self-motivated
• IT literate
• A basic understanding of medical terminology would be helpful but not essential.

Why join us?

Other than working with an outstanding team of ambitious people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

Ongoing development is vital to us, and as a Patient Recruitment Assistant, you will have the opportunity to progress your career, with the potential to move into other related areas to improve your skillset. Our benefits package is competitive, our scope is international and we sincerely care about our people and their success.

ICON is an equal opportunity employer and committed to providing a workplace free of any discrimination or harassment.

EOE race/colour/religion/sex/sexual orientation/gender identity/disability/vet/national origin