• Analytical Technology
• Customer Service
• Sales & Service Support

The Company
Our client has over 60 years of experience in serving the Food Industry worldwide with quality analytical instrumentation. The company supplies dedicated analytical solutions for quality and production control for the Food Industry.

Role & Responsibilities
This role is based in Melbourne, with local reporting to the Service Director. The role includes but is not limited to the following duties:

• Support to customers by phone or email and register all customer requests in CRM
• Coordinate and plan CSE/PAS visit and remote support to customers in accordance to Customer First strategy, for PMA, installation, breakdown, and in-house repairs. Coordinate and plan sales support performed by CSE/PAS
• Escalate to CSM in case of lack of resources
• Coordinate CSE/PAS work calendar
• Update and ensure Ibase is correct
• Participate in updating and ensuring correct Master Data
• Order spare parts for service jobs
• Create Service Quotations
• Secure minimum backlog
• Plan technical notes implementation according to action
• Correct transactions in error in CRM
• Follow up on open transactions in CRM
• Daily, weekly, monthly maintenance of CRM
• Other duties as required by the business

Your Qualifications & Preferred skills

• Previous customer support / service experience, or relevant industry experience (highly desirable but not essential)
• Experience working across Geographical locations
• Experience working with SAP ERP, SAP CRM and/or Salesforce
• Experience with Microsoft Office programs
• Demonstrate accurate data entry skills, attention to detail, and ability to audit your own work
• Effective communication, delivering messages in a clear, compelling, and concise manner
• Sound time management and work life balance
• Able to maintain, enhance and implement sound, reliable systems and processes
• Able to build and maintain close and constructive working relationships
• Positive, hands on /action oriented
• Ability to work independently, as well as a team player
• Motivated, self starter
• Demonstrate right to live & work in Australia & ability to obtain visa for travel is essential

Our Offer
If you are interested in joining our client in this exciting new challenge, please call Marilyn Jones on 1300 0 MEXEC for a confidential discussion and/or email your résumé with a cover letter to careers@mexec.com

mexec delivers executive recruitment solutions to the pharmaceutical, biotechnology and broader technology industries. mexec comprises of highly talented and knowledgeable industry experienced Consultants that partner with leading organisations to grow their leadership teams.

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