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IT Service Management Corporate Services

CSL Vifor
Glattbrugg, Switzerland
Start date
16 Nov 2022
Closing date
30 Nov 2022

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Information Technology
Full Time
Contract Type
Experience Level
Experienced (non-manager)
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Job Details

About You

Vifor Pharma a world leading Nephrology, Iron Deficiency and Cardio-Renal pharmaceutical company are experiencing rapid growth due to pipeline realization and optimization. In addition, the global information technology group is expanding to meet the needs of the business with new tools and technologies to bring lifesaving and life improving medicines to patients. At this time we are looking to appoint an IT Service Manager for our corporate services function in Glattbrugg.

The IT Service Manager Corporate Services ensure the integration and divestment activities within the SAP CoE (Center of Excellence) and will ensure the IT Service of the functions HR and Finance and manage all the related IT activities to them e.g. contracts, Externals, budget and Service Delivery.

  • Ensure excellent Stakeholder Management and business partnering through defined SLAs
  • Ensure that the components and systems are standardized (template), available, stable and secure (incl. lifecycle)
  • Establish & Manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance
  • Process: Lead and improve the current system build, define best practices through the current solution and contribute to the definition of the Centre of Excellence methodology
  • Manage and transition towards outsourced services - contract review, regular SLA check, upgrades, and maintenance windows, coordinate different resources during projects and manage escalation processes
  • Manage identified IT Security and Information Risk Management tasks and observations and solve them.

Minimum Requirements
  • Minimum 3 years of experience in service mgt in the pharmaceutical industry with knowledge of pharmaceutical regulatory guidelines for computer system validation (CSV, GAMP, FDA 21 CFR Part 11, PIC, etc.) (Eg. Time management)
  • Minimum 3 years of IT project management experience
  • Minimum 5 years' experience with HR programs, preferred Success Factors, Workday (across the different modules: Talent management, Recruitment, Comp. & Ben., Learning Management System etc) and the related business processes in the area
  • Preferred 3 years' experience with FIN applications (IT or Business)
  • Technical understanding of relevant application (Success Factors, SAP) including configuration, customization, administration, interfaces, etc.
  • Experience in delivering solutions with near and offshore services.
  • Capability to understand business needs, requirements, and relationships
  • Good understanding of both written and spoken English

Preferred Requirements
  • Bachelor's degree in computer science (or equivalent)
  • Preferred: Additional education in Business Administration
  • Additional certification (ITIL, PMP)
  • Experience with GxP Operations within a pharma context, ERP esp. SAP, etc

About Us


We are looking for new people to join an international team of more than 2,700 talented people, operating in over 100 countries to support our Vision of becoming global leader in our three therapeutic areas:






We are a global leading expert in iron deficiency and iron deficiency anaemia.

We are proud of a broad portfolio to help nephrology patients suffering from kidney disease.

Our expertise in both these areas are helping cardio-renal patients.

We innovate internally, but we also partner with the best companies externally. We are also a unique pharmaceutical company, as we have direct access to Fresenius Medical Care clinics via our joint company. Fresenius Medical Care has access to more than 329,000 patients in its global network of over 3,900 dialysis clinics.


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Find Us
CSL Vifor
Flughofstrasse 61
8152 Glattbrugg
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