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Regional IT Site Lead - Switzerland and Southern Europe

CSL Vifor
Glattbrugg, Switzerland
Start date
15 Nov 2022
Closing date
30 Nov 2022

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Information Technology
Full Time
Contract Type
Experience Level
Experienced (non-manager)
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Job Details

About You

Vifor Pharma a world leading Nephrology, Iron Deficiency and Cardio-Renal pharmaceutical company are experiencing rapid growth due to pipeline realization and optimization. In addition, the global information technology group is expanding to meet the needs of the business with new tools and technologies to bring lifesaving and life improving medicines to patients.

As such a new role has arisen for a Regional Site Lead for Switzerland and Southern Europe; this is a leadership position to manage service across a number of affiliates to manage internal and external IT support to contribute to the smooth running of all IT operations in the assigned territory. Based on site in HQ at Glattbrugg this will be a key internal customer facing role.


  • Interacting with the regional business functions, understand the SLAs and acting as the single point of contact for all IT demands.
  • Ensuring the smooth running of the IT operations in the region, including end user support, regional IT systems and services, communications and connectivity
  • Ensure that all requests are handled according to agreed SLAs
  • Managing crisis situations, which may involve complex technical hardware or software problems
  • Manage small team of externals delivering support
  • Lifecycle Management of existing hardware, systems and applications
  • Recommending information technology strategies, policies, and procedures identifying problems; evaluating trends; anticipating requirements
  • Developing and implementing new IT procedures and reviewing and enhancing existing procedures

Key Tasks

  • Manage the Technology Services Operations at the HQ in Zürich
  • Manage regional business stakeholders and their IT demands
  • Continuously improve regional IT support
  • Ensure regional IT teams are trained and follow the Global IT processes and procedures
  • Work with other Regional IT Site Leads to analyze and make recommendations for hardware and software standardization, as well as IT processes and procedure
  • Support Global IT projects and programs for regional deployment and implementation
  • Create KPI and reports to measure the efficiency and effectiveness of the team
  • Delivers small-scale change/enhancements and improvements to regional IT solutions.

Minimum Requirements

  • Associate degree in Computer Science (or equivalent)
  • Experience & proven hands-on track record managing IT Support Teams and systems
  • Strong customer, Relationship management and service quality focus
  • Solid technical understanding of IT landscapes
  • Demonstrated ability to plan and execute technology projects and system implementations effectively
  • Experience working with Microsoft Products (SCCM, Intune, O365, Azure, Windows OS, Active Directory, etc.)
  • Understanding of technical support processes
  • Experience with desktop deployment automation architecture, design/migration, and troubleshooting
  • Business Fluent German is essential

Preferred Requirements

  • University degree in computer science or business information technology
  • Minimum 8 years Information Technology experience required, with focus on the IT workplace
  • Minimum 2 years of Project- and Migration experience
  • Preferred: Additional certification (ITIL, PMP)
  • Experience with GxP Operations within a pharma context, ERP esp. SAP, etc

About Us


We are looking for new people to join an international team of more than 2,700 talented people, operating in over 100 countries to support our Vision of becoming global leader in our three therapeutic areas:






We are a global leading expert in iron deficiency and iron deficiency anaemia.

We are proud of a broad portfolio to help nephrology patients suffering from kidney disease.

Our expertise in both these areas are helping cardio-renal patients.

We innovate internally, but we also partner with the best companies externally. We are also a unique pharmaceutical company, as we have direct access to Fresenius Medical Care clinics via our joint company. Fresenius Medical Care has access to more than 329,000 patients in its global network of over 3,900 dialysis clinics.


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Find Us
CSL Vifor
Flughofstrasse 61
8152 Glattbrugg
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