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Field Service Engineer

GI Group
Leicestershire, England, Castle Donington / Sudbury, Suffolk, England
Start date
10 Nov 2022
Closing date
8 Dec 2022

View more

Manufacturing, Engineering
Full Time
Contract Type
Experience Level
Experienced (non-manager)
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Job Details

Field Service Technician
Full time permanent position
Extensive travel, up to 70% including overnights and some weekends throughout the week away from home. International travel also required
Competitive Salary depending on experience
Company vehicle
Benefits include premium payments to cover additional hours and holiday on overtime hours

Our client has become a worldwide leader in food processing technology and is the premiere choice for the most comprehensive source of digital sorting, conveying and process automation technologies. Their ongoing innovations provide increased control, continuous processing and longer machine life-in processed fruits and vegetables, nuts, dried fruit, fresh-cut produce and more. Our client has grown to serve dozens of industries with leading-edge technical, mechanical, optical and software-based solutions and the reason why they are seeking an exceptional Field Service Technician to deliver total equipment lifecycle management services including installation, start-up/commissioning, preventative maintenance, emergency repairs, audits and training.

* Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits and training services
* Conduct site visit meetings with customer contacts to include explanation of job scope and work completed
* Conduct training with customer's personnel to ensure understanding of the sequence of operations, proper functionality, and general maintenance of equipment
* Perform quality control tests on repaired equipment, as needed
* Achieve service delivery goals including response time, first time fix and customer satisfaction rates
* Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
* Responsible for timely and accurate documentation of all service activities
* Provide equipment reliability feedback to quality engineering and collaborate on improvements
* Attend training classes and technician meetings as required
* Participate in cross-training and cross-functional teams with other sister operating companies
* Comply to industry, company and customer safe working practices

* Basic knowledge and interaction of mechanical, hydraulic, electrical, and pneumatic components
* Level 2 TIG and MIG Stainless-Steel welding, nice to have
* Interpret complex technical information involving mechanics and electronics, including schematics
* Microsoft Windows Office Suite of applications, terminal emulation software, networking communication
* Ability to solve problems and identify root causes
* Ability to make timely, informed decisions that consider facts, goals, constraints, and risks
* Self-Management - Manages time and resources to achieve objectives
* Effective communication skills - written and verbal

* Associate or bachelor's or master's degree in Mechatronics, electronics or equivalent (via experience) is desired
* Strong mechanical and electrical background required
* Must have a valid driver's license
* Experience and ability to travel extensively, up to 70 %, including overnights as necessary and some weekends throughout the week away from home. International travel is required.

If you are interested and feel you have the right skills or wish for a confidential discussion then please apply to this role.

Gi Group Pharmaceuticals provides a tailored Account Managed Service and dedicated recruitment team and partners with many different Pharmaceutical and Biotechnology and manufacturing clients throughout the globe and the United Kingdom.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited and Grafton Professional Staffing Limited. We are committed to protecting the privacy of all of our candidates and clients. Following some recent changes to data protection laws we have updated our Privacy Policy. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group UK website.


Gi Group is one of the world’s leading staffing solutions companies, providing specialist services for the development of the labour market. Gi Group’s specialist Pharmaceutical Division supply high quality temporary and permanent staff to Pharmaceutical and Biotechnology organisations nationwide.

Gi Group’s Pharma Team can support clients onsite or remotely from Gi Group central offices and are specialists in their field with experience within the Pharmaceutical, Biotech and CRO industry.

The Group is active in the fields of temporarypermanent and professional staffing, search and selection, executive search, outsourcing, training, outplacement and HR consultancy.

Thanks to our direct presence and strategic partnerships, we operate in more than 40 countries across Europe, APAC, the Americas and Africa.

Able to serve all kinds of clients, the Group has developed strong expertise in large and multinational organisations, for which it has implemented global solutions through specialist divisions and dedicated local and international teams.

Ranked globally as one of the largest staffing firms by Staffing Industry Analysts, the Group is also a global corporate member of the World Employment Confederation (formerly CIETT).

Find Us
01707 247259
Gi Group - Pharmaceutical Division
James Taylor House
St Albans Road East
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