$60,000 + 10% bonus + super| Work from home & office split | pharma industry | customer service

Your new company
A global, independent pharmaceutical organisation that not only strives to provide a multitude of health, skin and hair products but also focuses on being environmentally friendly, reducing their carbon footprint and supporting communities and delivering high quality products.

Your new role

The role will be customer focused, largely managing the order process whilst having a small territory of clients to Account Manage also.

• Being a key ambassador of all company brands by ensuring continued customer satisfaction.
• Provide exceptional customer service
• Build rapport and loyalty for the company and its brands with assigned account list.
• Manage her/his territory and customers, to ensure maximum sales profitability and achievement of growth objectives as defined by Management and in accordance with the general terms and conditions of sale.
• Provide accurate response and resolution to customer enquiries, complaints, compliments, suggestions.
• Respond to inbound calls, emails, faxes, web and face to face queries within SLAs. When applicable, redirect / triage customer queries to the relevant department.
• Build and maintain strong relationships with internal and external customers, pharmacy staff and business partners.
• Process and/or redirect orders in AX Dynamics and Veeva CRM.
• Schedule and monitor order flow to support brand objectives.
• Allocate stock, interface orders, notify 3PL to fulfil and despatch them.
• Ensure that orders are delivered to the customer within the required timeframe. In case of any irregularity, investigate the root causes and seek remedy.
• If needed, escalate problematic cases to the Customer Care Manager who will provide further guidance and recommendations.
  
  

What you'll need to succeed

• Qualification in Marketing, Business or pharmaceuticals would be viewed favourably - GRADS welcome
• Two or more years of outbound & inbound customer service and or direct retail experience is desired
• More than 2 years’ experience in a comparable position is recommended
• Experience in the pharmacy sector will be viewed favourably
• Customer-service oriented
• Ability to prioritise tasks
• Passion for the products
• Results-oriented;
• High-achiever
• Commitment and loyalty to the company
• Responsiveness and anticipation
• Team player
• Positive mindset and willingness to go the extra mile
• Ability to commute to North Sydney 3 days per week

What you'll get in return
You will work for an independent organisation that is focused on PEOPLE, providing health solutions in health, skin and hair care. You will receive full training and support to set you up for success and will work for a company where employees are valued and progression is encouraged. This is a Monday to Friday role on an initial 12 month contract that will extend long term. You will receive a base salary of $60,000 + super + 10% bonus.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2589269