Customer Service Associate, Telephone-Based
- Employer
- Labcorp
- Location
- Leeds, United Kingdom
- Salary
- Competitive
- Start date
- 29 Sep 2022
- Closing date
- 29 Oct 2022
View more
- Discipline
- Clinical Research, Clinical Operations
- Hours
- Full Time
- Contract Type
- Permanent
- Experience Level
- Experienced (non-manager)
Job Details
Labcorp Drug Development are seeking a Customer Service Associate to join the Clinical Pharmacology Services Team within the European Centre of Excellence in the heart of Leeds, West Yorkshire on a full-time and permanentbasis.
Your main responsibilities will include but not be restricted to:
- Receive and place calls from and to potential study participants.
- Enter medical history and demographic information from potential study participants into a computerized database.
- Communicate study information to potential participants.
- Phone screen participants according to the scripts provided for each study.
- Schedule screening appointments for potentially qualified participants.
- Confirm screening appointments.
- Make recommendations for process improvement.
- Liaison with screening department in coordinating all necessary screening information needed
for recruitment. - Cross-trained in other departments, as needed.
Education/Qualifications
- Educated to GCSE or 'A' level standard.
- Strong attention to detail and high degree of accuracy.
- Strong written and verbal communication skills.
- Ability to follow precise directions and read from a script.
- High degree of professionalism and customer service.
Experience
- Recent and relevant experience in customer service or call centre.
- Knowledge of medical terminology preferred.
- Knowledgeable in computer programs (e.g. word processing).
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Labcorp is proud to be an Equal Opportunity Employer:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
For more information about how we collect and store your personal data, please see our Privacy Statement .
Company
At Labcorp, we believe in the power of science to change lives. We are a leading global life sciences company that delivers answers for crucial health questions —because we know that knowledge has the potential to make life better for all. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations that not only empower patients and providers but help medical, biotech, and pharmaceutical companies transform ideas into innovations. Here, you can join our more than 70,000 employees, serving clients in more than 100 countries, as we work together to make a real impact on people’s lives. Join us in our pursuit of answers.
- Website
- https://careers.labcorp.com/global/en
- Location
-
Maidenhead Office Park
Westacott Way
Littlewick Green
Maidenhead
SL6 3QH
United Kingdom
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