ICON plc is a world-leading healthcare intelligence and clinical research organisation. From molecule to medicine, we advance clinical research providing outsourced services to pharmaceutical, biotechnology, medical device and government and public health organisations.

With our patients at the centre of all that we do, we help to accelerate the development of drugs and devices that save lives and improve quality of life.

Our people are our greatest strength, are at the core of our culture, and the driving force behind our success. ICON people have a mission to succeed and a passion that ensures what we do, we do well.

Client Services Associate II - Mapi Research Trust eCOA team (Pre-Sales Team)

Europe - UK, Ireland, France

North America - US & Canada

Remote or Office based

Mapi Research Trust (MRT) is a non-profit organization dedicated to improving patients' quality of life by facilitating access to Patient-Centered Outcome (PCO) information. We promote scientific approaches in the PCO field and encourages exchanges between academics, pharmaceutical companies, and international organizations around the world in the service of incorporating the patient's voice into every step of the development process of new treatments.
As more and more clients are digitalizing the COAs, we are developing our team’s experience with electronic COA processes.
Within the Trust, the eCOA Client Services Associate (CSA II) is responsible for leading efforts to maintain and expand upon client relationships for eCOA (Clinical Outcomes Assessment) services through project planning, feasibility research, costing and proposal development, pipeline tracking and client management.

The CSA acts as the Subject Matter Expert and consults on each project to ensure best practices are implemented for each technology implemented in a study, on time delivery, and remediation of issues for multiple projects simultaneously.
The CSA works closely with other members of the project team, client, clinical/scientific teams, copyrights holders and internal and external clients and vendors for successful project execution. The CSA has a firm grasp on the process and deliverables of their functional team and actively contributes to process improvements.

Job Description

• Lead and prepare client focused proposals, budgets and client grids for new business opportunities and ensure that the all required information is provided in the final proposal within given timeframe
• Adhere to the MRT department-specific proposal process
• Chair kick-off and resource meetings and coordinate the participation of appropriate personnel in the proposal development process
• Liaise with the appropriate personnel including sales, strategic proposal development and operations throughout the proposal generation to ensure that the proposal and strategy meets the business needs in line with triage priority
• Prepare costs for proposals by interacting with operational departments to coordinate costs and assumptions
• Submit final proposal, on time, to client
• Coordinate and participate in negotiations and discussions with clients as required
• Lead single service bid defense and other client meetings as needed. Support other Client Services and BD staff in multi-service bid defenses.
• Clarify contract specifications with the Manager, CCS, Project Manager; and/or Account Manager/Executive (where applicable)
• Solicit input and review of proposals, budgets and contracts (where applicable) from the relevant operational departments
• Develop and maintain filing and tracking tools in accordance with accepted practices
• Comply with ICON administrative, training and human resources policies
• Assist with continuous departmental process improvements and participate in special projects periodically assigned, in addition to day-to-day duties

• Expertise in the areas of eCOA and other technologies

• Strong working knowledge of Microsoft Office tools

• Technical background, with understanding in software development and clinical technologies (EDC, eCOA, IWRS etc.)

• Adaptation to change and competing priorities

• Team spirit

Benefits of Working in ICON:

Our success depends on the knowledge, capabilities and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture - one where we challenge you with engaging work and where every experience adds to your professional development.

At ICON, our focus is to provide you with a comprehensive and competitive total reward package that comprises, not only an excellent level of base pay, but also a wide range of variable pay and recognition programs. In addition, our best in class employee benefits, supportive policies and wellbeing initiatives are tailored to support you and your family at all stages of your career - both now, and into the future.

ICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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