Medical Information Specialist - Korean / English speakers required!

JOB DESCRIPTION

This Multilingual Medical Information Specialist position is responsible for providing a high quality Medical Information service in respect of designated clients/products.

Essential Functions Include:

Medical Information service delivery

• Providing a high quality medical information enquiry handling service by answering technical questions in respect of designated products in an accurate, confident and professional manner. Enquiries may be received via phone, letter, email and fax.
• Complying with the specific Working Practices which have been agreed with designated clients as well as following processes which may be documented in Client Instructions/other documentation.
• Ensuring that tasks are completed within the deadlines documented in the agreed company Standard Operating Procedures (SOPs) and Working Practices (WPs).
• Recognising adverse events and defective product reports and handling and reporting these in strict compliance with agreed company SOPs and WPs.
• Translating English documents into the target language or vice versa, and delivering these translated responses either on the phone or in writing.
• Using existing standard responses to prepare medical information correspondence (via client databases) or taking responsibility for liaising with the Medical Information Support Services (MISS) department to request the generation of medical information correspondence.
• Logging all enquiries handled in an accurate, comprehensive and timely fashion in to Enquiry Handling Systems.
• Liaising with Medical Information Assistants to ensure data received from clients is saved on file in a timely manner where applicable.
• Ensuring that any confidential information or personal data related to the company and its clients is managed in accordance with Data Privacy regulations as described in company SOPs.
• Maintaining awareness of, and ensuring compliance with, the legal requirements and professional guidelines associated with the provision of medical information on behalf of the Pharmaceutical Industry

Qualifications

• A degree in a life science or pharmacy, or equivalent.
• Mother tongue or equivalent level in Korean
• Fluent in English.
• Strong translation skills.
• Able to work within a team in an open and professional manner.
• Excellent written and oral communication skills and computer literacy.
• Sound planning, prioritising and organisational skills. Showing an effective workload management system and meeting deadlines.
• Able to take responsibility for work allocated (ensuring tasks are followed through to completion).
• Accuracy and attention to detail.
• Able to understand and follow processes.

DURATION

• Permanent, full-time

SALARY

• Attractive salary plus benefits

LOCATION

• Can be worked fully remotely anywhere in Australia OR  office based in Melbourne

ABOUT PLANET PHARMA

• Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering. Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing. We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age. www.planet-pharma.com

TO APPLY

Please click ‘apply’ or contact Sam Chapple (Recruitment Manager, APAC) at Planet Pharma for more information:

E: schapple@planet-pharma.co.uk

T: +44(0)203 868 8607

Linkedin: https://www.linkedin.com/in/sam-chapple-42b459131/